Jos. A. Bank i Nashville

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kommentar 5

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  Abigail Holloway

  :: 13 October 2017 11:17:02

  I called this store asking for suspenders for my father's birthday. He is a very fashionable dresser and usually only wears Brooks Brothers, so I knew I was taking a risk getting anything for him at Jos. A Bank. The lady was very nice on the phone, but they did not have the two pairs of suspenders I needed on stock. She said it would be just as easy to order and have them shipped to my home as it would be to have them shipped to the store for pick up, so I had them shipped to my home. I was thrilled that they arrived just in time, one day before the birthday, but immediately became upset when I opened the package. The boxes the suspenders arrived in were covered in scuff marks and so smashed that they barely closed. I considered that this could be part of the shipping process, but one of the boxes had an elastic band around it (clearly this was in place before shipping). Since my first call to this store had been very helpful, I called again to inquire if there was any way that the store could help to remedy my problem. After all, they had been the ones to suggest that I order the suspenders in the first place. I spoke to a young man who told me that there were no extra boxes in the store. I think he could tell that I am of a younger generation, and he told me that it is not uncommon for items from the clearance rack to be a bit banged up as they have usually been returned before. I understand that I am younger than most of the cliental at Jos. A. Bank, but my age is no indication of my income or the tier of stores I frequent. I did not appreciate the lack of concern for my problem, or the way I was dismissed. I can guarantee that I will not be shopping at Jos. A. Bank ever again and I will try my best to find an alternative to the suspenders I have already purchased so that I can return them.

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  Sam Bradshaw

  :: 25 June 2017 18:33:50

  I bought a house quicker than I did a tux.

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  David Acres

  :: 30 March 2017 08:52:19

  5 stars for customer service. A family member passed and I had to leave town on short notice. I walked in with 2.5 hrs until my flight. They found me a suit, bumped up my tailoring, and did everything they could to make it quick and affordable for me given my situation. The Daves (both tbe emoloyee and the manager) were very empathetic, cordial, professional, and kind. Would reccomend to anyone who wants personalized help from a caring staff.

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  Mark Moore

  :: 09 August 2014 19:43:58

  As a soldier of 9.5 years transitioning out of the service, I had not shopped for a suit for over 15 years. Walking in to this location I was prepared for different scenarios, and the end result far exceeded my expectations. Let me start by saying that anyone who considers this location disorganized isn't looking from the right perspective. The team there is not only expertly knowledgeable, but they work so well as a team that you will be guaranteed a positive experience. Several employees assisted my purchasing of 4 suits and accessories (I was fortunate to catch a buy one get three free sale). One employee in particular is a former designer in the industry whose qualifications go far beyond retail. Rebecca, while serving as manager, was kind enough to indulge my quirky shopping habits while running her business and engaging in several issues. My experience today was well suited (pun intended) for anyone from a wedding party member to a senior executive. Kudos to you all.

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  Jeff Loudon

  :: 28 May 2013 21:00:09

  I have had several times where I walked into a JoS. A. Bank and received terrible customer service. However, there is a representative by the name of Dan Fowler at this branch who completely changed my perception of this chain. I was the groom in a wedding recently and needed a total of 9 suits for guys all over the country. Not only did I get a great price on the suits, but Dan also made the process easier than many experiences I've had as a groomsmen for other weddings when places like Men's Warehouse were used. Dan remembered my name and greeted me with a smiling face every time I walked into the store. He figured out sizing, shipping, tailoring, etc. for people in many different states and made sure everyone was ready to go before with their suits and shirts in hand before the big day. He was also sure to follow up with me every step of the way and if I needed to call him for a question, he always made me feel like a priority even when he likely had customers in front of him on a busy Saturday. JoS. A. Bank could certainly afford to lose a few of the other people who work there, but Dan is a diamond in the rough. If you ask for him, I promise you will be well taken care of.