John Rose Plumbing, Heating & Cooling in West Haverstraw

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comments 5

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  Jimbo Lancaster

  :: 30 March 2018 17:13:01

  Had work done a few weeks ago. Just a bunch of ripoffs. Would not recommend to anyone unless they like spending a surplus of money. Paying an exorbitant labor fee for them to jerk around is not worth it. To the owner's comment: That absolutely means nothing when 4 people say it, one of whom actually seems real. Clearly you did not treat this customer with honesty and knowledge but with rapacity instead. So no, your statement is a fabrication.

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  Ann Distler

  :: 20 January 2018 11:24:48

  I HAVE CALLED ON JOHN ROSE PLUMBING MANY TIMES AND HAVE BEEN COMPLETELY SATISFIED WITH THEIR PROMPT AND EXPERT SERVICE. EXCELLENT WORK IN EVERY WAY.

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  Evelyn Salas

  :: 18 January 2018 13:52:42

  We have been using John Rose since we moved to Rockland in 2005. They’re great! They explain the problem and come up with the best affordable solution. I recently bought a NEW unit from John Rose and have been very happy with the unit and the service.

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  Margi DellaCava

  :: 17 April 2017 08:38:38

  I recently had the heating system in my home replaced. It was such a pleasure working with John Rose Plumbing, Heating & Cooling. They were honest, efficient, and did a wonderful job at a decent price. All workers and clerical staff were friendly and competent. Overall it was a wonderful experience! They have gained a life-long customer with me!

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  Bruce in Nyack

  :: 19 September 2013 11:45:20

  Zero Stars. Cannot tell you anything about the quality of the plumbing service, because we could not get past the customer service staff. Spoke with someone the first day, and despite assurances that someone would call back that same day to schedule an appointment, no-one did. Called again the next day, in the morning. Was asked over and over by an increasingly angry service representative if I wanted to leave a message. Trying to patiently explain that I had called the day before and that I had left a message with the person that I spoke with, seemed not to matter, at which point she angrily hung up on me. John Rose Plumbing needs to understand that the customer service experience needs to match the website text. It reflects on the expected quality of service. My expectations are now that I will be treated both angrily and rudely. Still no-one has called me back. Now, no-one needs to. I moved on and called a local competitor, and had a service appointment made while on the phone by a pleasant and polite customer service representative.