Jimmy John's in Houston

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comments 5

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  Phillip Webb

  :: 29 March 2018 13:52:32

  Not 1 star, but NO stars. Very rude cashier, rude employees. There's no wonder they didn't have a line when the rest of the restaurants had lines backed up into the food court.

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  Venu Elumalai

  :: 28 September 2017 19:50:11

  BEWARE: Phony Menu names that trick you into ordering pricey items. Paid some dollars more for the "Gourmet veggie club" (menu label) sandwich, while my coworker ordered "vegetarian" (menu label) sandwich. Turns out, both of them identical, except the number of cheese slices. I was expecting some extra veggies, when I read the words "Gourmet" and "Club" (should have paid attention to the contents instead) - as I was hungry for a satisfying meal. Marketing gimmicks on the prowl for the hungry and hurried.

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  Alethea Hall

  :: 03 November 2016 16:06:58

  I was really surprised when the staff went out of their way to ensure I got a meal prepared safely and away from all products containing or processed with nuts & dairy. Thanks!

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  Leaira Donald

  :: 05 October 2016 14:22:10

  To begin I am 8 months pregnant and I have been ordering Jimmy Johns for years now, 6 to be exact. Today for lunch I decided to order something different from Jimmy Johns and have it delivered to my office. I normally order a Vito cut in half with extra mayo, extra hot peppers, and no onions with chips and a drink. Today I decided to order a tuna sandwich cut in half with mayo and mustard packets on the side, pickle spears, hot peppers, provolone cheese, and chips. Now the food came fast. The slogan "food so freaky fast you will freak" would be accurate in this situation if the food came correctly. I ride the elevator up to our main floor and pick my food and take it back down to my desk. Dump out the contents of the bag and there are no mustard or mayo packets. Im like okay whatever, Im already wobbling from the baby getting ready to make her exit soon and I don’t feel like walking down there so maybe the tuna won’t be so bad without the mayo. So I take a bite out of the sandwich hoping I wouldn’t need the mustard but that was a bad idea. It was definitely not what I had imagined and it was full of celery, which I knew came in the tuna but I didn’t expect the whole stalk to be on my sandwich. So I decide to return the sandwich because I didn’t want it. Maybe if I had the mustard and mayo I would have just eaten it and said whatever. The cashier called the manager over and he was very rude. First he asked me was I returning the sandwich because there was no mustard or because I didn’t like it. After I told him both he sarcastically laughed in my face and asked what he was supposed to do. After telling him that I would just like a different sandwich he went on to say, in a snarky tone, that he can only reimburse me for the tuna sandwich. I asked “So I can’t have another sandwich? You would rather give me my money back?” He then rudely asked what kind of sandwich I wanted. I told him the Vito and he yells down the line for the workers to begin preparing the sandwich without even asking me how I would like the sandwich. Then proceeded to tell me to write my name on the receipt like I am the one who gave him a hard time when all of this could have been avoided if I had some mustard packets included in my delivery! I have never had an issue with Jimmy Johns but the experience I had today makes me not even want to ever take my business there again.

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  John Schneider

  :: 14 March 2016 21:06:45