Jet's Pizza in Champaign

🕗 opening times

comments 5

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  Nye Dow

  :: 19 March 2023 18:04:57

  Ordered a deep dish pizza half no cheese with 3 toppings/half with cheese 2 toppings for delivery. First they delivered a thin crust 2 toppings with cheese over the entire pizza. They redelivered a pizza with the wrong toppings again. Called & talked to manager Artamus who was extremely rude and told me he would add a free pizza to my account but I have to pay for delivery charges again. I told him I shouldn't have to pay for delivery fees again because what you delivered me isn't what I ordered. He was very rude and told me I could pick up my remake but I would be banned from ordering from them again. Worst experience ever ordering from anyone. Their service doesn't even deserve 1 star.

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  John Pual

  :: 11 March 2023 18:52:05

  THIS PLACE DOESN’T GIVE REFUND! Would definitely give ZERO if possible Bought pizza at jets pizza count less of time never thought this would happen, I guess we just can’t have kindness and empathy in the store. 4 weeks ago I ordered a pizza but it was accidentally gave to someone else, so we have to wait a extra hour to get the pizza after hour of waiting. We decided to ask for a refund, the worker there are nice and gave me a small pizza to make up but I ended up paying it because I understand everyone makes mistakes. But after 5 days I realized that the money didn’t not refunded on my card so I have to call the store to ask, they said I have to ask someone in the other store in the morning because they don’t have the access to see the refund information. So I ended up go in to the store next day and ask them but they they only had my information down and claim to ask the owner and give me a call(which they never did). And a week past by nothing happened, so I have to go to the store AGAIN, to ask about the refund, the thin male manager was really mean and yelling at me to ask my bank for give me the refund and claim that the refund was refunded to my card and I need to call the bank. WITHOUT any information about that refund transaction? Only if I can just say give me the refund that jet’s pizza give and I actually got money with out the transaction number or even the date. Seriously?And he claim to text me after asking the owner( which I’m not surprised at that time, they never did). So another week past by and I have to literally call my bank to cancel that payment 4 weeks ago for them, still not sure if I can get my 18 dollars back. I know, 18 dollar is not a lot for some people, but it’s definitely enough for me too see what kinda store this is. I personally will never buy pizza from here ever again and recommend it to other like I used to do. Circle K tastes better anyways and they give refunds so…… why not?

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  Alex Resendiz

  :: 13 February 2023 22:52:21

  Ordered a pizza for delivery set for 9:24 PM. The so called delivery driver “attempted to call me” at that time but I didn’t answer. Nice lie considering I was sitting by my phone the whole time. I thought I would try Jets again after their renovations but never again will I attempt to order from there. Awful customer service and just admit you don’t have drivers.

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  TheRavenPoet

  :: 27 January 2023 17:30:24

  Made an order and was told the estimated time would be 5:44 pm. Well after 30 minute's pass the time I called and asked what was going on, they couldn't even say sorry after telling me it would be at least another hour before I got it. I cancelled and will no longer support this business and poor management.

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  Ada Stemle

  :: 04 January 2023 21:19:31

  Ordered a hand tossed large pizza with sausage, mushrooms, onion and black olives. It was good, but I also ordered the Italian Calzone with tomatoes, red onion, black olives, tomatoes, mild peppers and pepperoncinis. At first I was impressed by the size for the price. Then I proceeded to eat it. There was barely anything inside! It was mostly dough! There was a small sliver of ham and salami, a decent amount of cheese. As for the veggies, you had to had to really look to find anything except the tomatoes!!! Very dissatisfied!!!