Jared The Galleria of Jewelry in Arlington

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  Me'Shell Smith

  :: 02 June 2018 17:13:56

  I was not acknowledged for over 30 minutes, while trying to simply pick up my ring. Then when I spoke up and asked the employee (Danny) how much longer the wait would be to pick up a ring. He actually eyeballed me up and down, and with contempt and sarcasm told me it would be 10 to 15 minutes. Then proceeds to ask everyone, which at this point is a line 6 customers strong, if they would like a water. As all of us had already been waiting there for 30+ minutes, we all said no. Then he laughed, winked and sarcastically smiled at his customer and asked if they would like a water, too which the lady said yes. He stopped everything he was doing, walked across the store to get her water. 15 minutes later he finished the same customer's transaction. Instead of him servicing me or the three customers that are left (the others left), He takes those same customers to the other side of the store and starts showing them more jewelry. Multi tasking is key in every position... all of the other staff were taking care of multiple customer's, except Danny. I've used this same location since 2014 and every other staff member at the counter for cleaning and repair have been able to handle multiple customers, while he is cleaning the jewelry, he could do another transaction instead of chitchatting. It's a simple as saying "excuse me,while your item is cleaning let me assist the next customer as well". I spent 49 minutes inside the store for a 2 minute transaction. Danny was being snide and intentionally condescending, this is unacceptable and I expect much more from a reputable company, that I've spent my hard earned money in.

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  Don Tietz

  :: 23 May 2018 11:35:57

  I have been coming to jared for all my needs for years. Hadi shah came to me wirh a smile and profesionalism that established a ease in atmosphere that was the best i have experienced in 35 years Thank you Life customer Arlington tx Don tietz

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  Kayla Carter

  :: 09 May 2018 02:57:53

  I arrived at this location on 5/7/18 just to drop off jewelry that I need it service and repair on. I waited approximately 20 minutes to be acknowledged. Other customers had to inform the employees that I was ahead of them. Eventually someone asked if I needed help & I am informed them that I needed to drop off a repair. That took an extra 20 minutes just to fill out the paperwork and drop off my jewelry. I was advised it would be done at 7pm the same day. I returned the next day to pick it up. Same thing happen I was standing around for 20 minutes waiting on someone to acknowledge me . Meanwhile other employees were just standing around helping customers that were "just looking" and requesting to see everything under the sun without purchasing them. I bought my jewelry and the extended warranty in 2005 and I will never turn to this particular location ever again! They seem to have a discrimination issue! Horrible customer service!

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  James Unokwah

  :: 19 April 2018 15:59:02

  Karen was helpful for my wife two years anniversary gifts I will be back again thank you Karen for your help

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  Collin Gibbs

  :: 08 February 2018 20:50:45

  I went into Jared's this week to look into buying an engagement ring. The staff were incredibly helpful and friendly. Amanda helped me customize the perfect ring and found me the perfect diamond to top it off. She was not pushy at all and actually helped me find a nicer, less expensive stone than the ones I was looking at. Gary and Amanda had better not transfer stores because I plan on going back to see them for future occasions. Couldn't have asked for a better experience when buying an engagement ring. I highly recommend going to see either of them for any occasion.