Jacobs Music in Philadelphia

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comments 5

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  Clear B

  :: 23 April 2018 16:06:36

  EXTEMELY RUDE AND UNHELPFUL!!! They demand you fill out a sheet of your personal info if you're just looking at the pianos. They get all uppity if you touch the pianos and when I was asking questions I was getting either one word answers or sarcasm. These guys sucks. GO TO TAYLORS MUSIC IN WEST CHESTER. Taylors was friendly, helpful and informative. Jacobs was rude, nosy, and not helpful.

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  Jesse Cooper

  :: 22 April 2018 12:07:33

  We worked with Valerie Vogt to select and purchase our first ever piano. She was very knowledgable, very helpful, very patient, and very respectful. Definitely check out Jacobs if you're looking for an exciting purchase and investment!

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  Maria Lerner

  :: 23 May 2016 00:13:00

  The Jacobs Music store at Chestnut street has a beautiful showroom with an impressive selection of grand pianos ( no one minds if you try to play). The sales staff are helpful, friendly and do not pressure into buying. I was lucky to have received assistance with my purchase from Andy Kahn, an accomplished musician, artist in residence who is also a sales associate at Jacobs Music. Andy has guided me with depth-of-knowledge and helped to find the best piano for my son. We felt welcome in this store and we do stop by sometimes to say hi. They have wonderful concerts and music lessons as well. Maria Lerner, Philadelphia

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  Sydney Belle

  :: 19 May 2016 20:01:25

  Jacobs Music is the perfect venue for concerts. The fabulous pianos, the varied and exciting programs--and the general transcendent atmosphere always thrills us. Andy Kahn is the BEST! Marjorie, James, and Sydney DelBello

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  Grant Mundell

  :: 23 September 2015 14:06:23

  Contrary to the other reviews, I have to speak up and share my own much more positive experience. The Jacobs sales staff (Valeria Vogt! you are amazing!) was sensational. She was professional, helpful, and patient. Yes the pianos are expensive - hello! this is a Steinway store. I've had experience with their technicians and they, too, are very courteous and professional, obviously highly-skilled. As far as the floor Steinways being somehow "less than" what other reviewers were expecting, people should realize that Steinway ships their pianos to a high standard of finish, with the expectation that final adjustments will be made specific to the customer's preferences and needs once a piano is chosen. These are hand-built instruments that take over a year to finish, and are tailored to your specific requirements. Yes each has its own personality, and that personality can be tailored once a piano is selected. I have a Steinway model B so I can speak on some authority the degree to which each piano is personalized to the purchaser's needs - and no I didn't buy my semi-concert grand at Jacobs - but I definitely would in the future. You won't get better support.