Insomnia Cookies in St. Louis

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comments 5

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  Cindy Young

  :: 23 April 2018 23:38:52

  Best cookies I’ve ever had and they deliver!

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  Ashley Smith

  :: 15 March 2018 02:13:17

  Definitely don't eat here unless warm, delicious, perfectly baked cookies are your thing. I haven't found a cookie variety I haven't liked yet and I swear I've about tried them all!

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  Lisa Wright

  :: 19 January 2018 08:43:59

  These cookies are a bit pricey but they are really good and I got really good customer service and to me when I'm spending my money that's what really matters. I will definitely go back 😊

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  David Pettypool

  :: 05 October 2017 08:02:31

  The cookies are amazing but the staff is rude. I stood waiting at the counter for at least ten minutes and the girl finally came up on her cell phone and told me she could not take my order because she was delivery. She finally ended doing it because she said she was the only person there. Instances like this have happened a couple times. When your in there they make you feel like you taking up there time and they don’t want you to be there. Better to go to their other location.

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  Sarah Schwegel

  :: 01 October 2017 20:17:40

  I am extremely disappointed and offended by the subpar service of this institution. I went in this afternoon to redeem my pocket points coupon for a buy one get one free cookie and the whole visit was a nightmare. My friend and I walked up to the insomnia store but the store looked like it was closed. We tried the door and it was open.Were very excited to get our cookies. Unfortunately, the store is not accessible due to a step to get into the doorway. I use a wheelchair and physically could not enter into the store. I sat in the doorway while my friend went in. The woman working finally acknowledge us and asked us what we wanted. My friend said we didn't know yet because I couldn't see the cookie options from the doorway. As she began reading the flavors, the woman interrupted her asking if we wanted all of them despite the fact that it was obvious she was reading the flavors to me. Then the woman asked if we could close the door because gnats were getting in. Again, it is obvious that I cannot walk and use a power wheelchair. I explained that there was a step into the store and I could not enter. She said sorry but it did not seem sincere and still seemed annoyed. When we decided which cookies we wanted, we showed the woman our pocket points coupon. She said that they do not accept coupons in store and we would have to order online. The coupon says "Available in-store only" (see picture attached). She said she would have to call her manager. Note that the coupon also says that it is accepted at three locations the Washington Avenue store being one of them. While on the phone with her manager she said "the customer says the coupon is in-store only" as though I was making it up even after showing her the exact line where it says in-store only. She continued talking with her manager and I could tell it was going no where. Discouraged, offended, and cookie-less I left the store. The coupon expires after opening it on your phone so I no longer have that coupon to use at a different time or location. I will never patronize this establishment again.