Illa Spa in Washington

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comments 5

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  Kyle Duarte

  :: 15 May 2018 08:19:49

  An absolutely horrific spa experience. We arrived to police presence and a irate employee demanding payment from the manager. People were yelling at each other in the waiting room - not ideal for relaxation. This continued once we were in the massage rooms, and the walls don’t actually join the ceiling, so you could hear everything. The massage itself wasn’t great either - the masseur clearly hadn’t had a lot of training and didn’t use appropriate pressure. We won’t be going back.

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  Jo Combs

  :: 21 April 2018 08:33:43

  I really liked my massage therapist, but the rooms are very tiny. Most places have a nice pleasant aroma in the air or at least in the rooms, but this place smelled like old food. The staff was helpful, but not a relaxing atmosphere.

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  Kiera Allen

  :: 04 April 2018 19:02:31

  Illa Spa is great! I’ve been here a few times for waxes & massages. I’m not from the area but when I’m in the DMV I always come here. The waxes are very fast & painless, the prices are affordable, very clean & cozy spa, & the therapists are very professional & nice! I love this place!

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  Kaitlin

  :: 30 March 2018 17:07:33

  The facility leaves something to be desired. While for the most part it seemed clean, the rooms were crummy and need updating. They were also too small for the masseuse to easily move around during the session. On top of that, my masseuse, David, didn't do a very good job. He claimed to do a combination of Swedish/Turkish massage, but kept continually scratching the bottoms of my feet and palms and painfully pushing repeatedly on pressure points that hurt. I had to tell him a number of times to stop or move on from an area. He also was inappropriate with his hands and I had to tell him to stop massaging so close to my private areas as he was making me incredibly uncomfortable. To make the whole experience even worse, they overbooked their Groupons and called and canceled mine and my friends' appointments just hours before until they were able to find more masseurs. Overall it was not a pleasurable or relaxing experience. Recommend going elsewhere. Note: I read many of the other reviews and have to add that they must have had a different front desk person in January because the young man I dealt with was incredibly sweet and apologetic about how things were being run. He was the only positive that came out of the experience.

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  Yiliwaka Mbewe

  :: 24 January 2018 18:33:31

  The place is tidy and the staff friendly. The problem is that they were not very organised when we visited. We had booked the Swedish couples massage and when we got there, the room was not available. They still had other people they were attending to. We were told the room would be available within 30 minutes. We had to wait an hour before we got our massage. The masseuses were very good, though. They made up for the long wait. The overall experience was not too bad but they need to work on their scheduling.