Ideal Image Westport en Kansas City

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  Sarah

  :: 13 February 2018 14:45:12

  Do not use this place. Very unhappy that 10 years ago I signed up for hair removal that included free touch ups for lifetime. I went in for a touch up to be told they are still representing themselves as Ideal Image but a different “parent company” owns them now and assessed for touch ups. What a scam. How descriptive and misleading.

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  Heather Thompson

  :: 24 January 2018 16:26:30

  The laser hair removal treatments I received have worked wonderfully! I feel so much better not having to worry about plucking anymore. All of the staff that I have encountered have made me feel comfortable. They are professional yet friendly. I tell everyone I know that this experience has been well worth it.

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  Rachel Gemmill

  :: 09 September 2017 16:49:39

  I have had the same experience as many of the other people who have written poor reviews. I went in trusting that this company was reliable and that these treatments had to be successful since they offered the "lifetime warranty". I made the financial sacrifice thinking that it would save me money in the long run. However it did quite the opposite. Not only do I have to pay $120 for any additional treatment (since it wasn't successful in permanently removing the hair) but my 0% financing promotion ran out with $8 still left on my balance so they charged me an additional $530 because I had not paid my balance of in full. I spoke with customer service they agreed and sympathized but told me there was nothing they could do and that I should just be glad I actually paid off the $530 so it didn't continue to collect interest.

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  Detrice Green

  :: 21 August 2017 10:58:41

  1 star is for move to Westport from the Plaza. This was clearly not thought out. The new spot has flooded one and had to close already. I had an appointment today during a Midwest onslaught and had to dash to office from across the street parking. Drenched and sad faced. 😤. The Plaza location was perfect with the parking garage so no matter the weather I wouldn't have to contemplate rescheduling. Plus I have several areas serviced and use numbing cream prior which includes covering with saran wrap, a Lil odd looking. Put didn't matter the Plaza location was discreet....leave my garage, arrive at Plaza location and park in garage, walk to elevator, go to floor, elevator door opens door to Ideal Image right there. A nice discreet oasis. 5 stars for service and results.☺

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  Faith Bramhall

  :: 27 February 2017 18:26:34

  The staff have always been very professional and courteous, I had hair removal done here. I ended up paying extra by going with them because they told me I would have a lifetime warranty. After my initial treatment plan was complete, I was informed that any spot treatments of the area would cost an extra $120 per visit. I'm not sure if Ideal Image knows exactly what a lifetime warranty is vs. a limited lifetime warranty but I'll never use them again and will not be recommending them to others.