Ice And Refrigeration Systems in Fort Worth

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comments 5

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  Joe Robinson

  :: 07 May 2018 12:28:22

  Not sure what happened to this company. Ordered two machines and they were great. I've been in contact with another sales person and have been trying to complete an order for two more with no luck. Called and emailed about a dozen times. I have to give up.

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  Kevin Moore

  :: 10 December 2017 00:14:56

  Once the deal is done (which in fairness was a reasonable price), it is extremely hard to reach them. They finally returned my call after 5 attempts.

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  lezer sprinkles

  :: 07 December 2017 14:24:29

  Great at taking your money and never get back to you , no response to any calls or emails..... just a bunch of thieves!

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  Tatiana B

  :: 16 October 2017 10:17:23

  The prices are fair, but customer/sales service is just horrible. Need your sales person to call you back? - forget it. Need your sales person to respond your email? - forget it. Need an urgent order to be delivered on time as promised? - forget it. Cause there will be no your phone number for the delivery company and the shipper (Ace & Reft. System), won't get back to delivery company to provide your number. So, there is a 3 hr drive from them to us. And we can't receive our order for 5 days now. We are not a one-time buyer for them (we ordered 3 $1000+ freezers at different times), but we definitely won't use them again.

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  Kevin Bledsoe

  :: 10 December 2016 11:54:56

  I just purchased my second ice machine from Ice and Refrigeration Systems and I am very happy with both purchases. The units I purchased are ice makers that go on top of soda fountain machines so I had them installed. The sales process, as well as installation, was quick and efficient. The day prior to install the service techs came out to do a site survey to make sure everything was in place that was needed to complete the install such as power, water supply and drain lines, etc. The next morning, they came out and installed the unit, offered a quick demonstration of how to operate and clean the unit, cleaned up their mess and left. Very competitive prices and quality service. The office did a great job of coordinating everything with me as well. All around, great experience from this company.