Hyatt Regency Washington on Capitol Hill in Washington

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comments 5

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  India Robertson

  :: 24 April 2018 09:47:07

  Nice hotel but the entry is very awkward. you come in the front door with your luggage and you have to go down an escalator with it to get to front desk. I don't know who thought of this but it's not a great design. The staff was nice and fitness room was sufficient. everything was clean but the room had horrible views. I was there for work so it wasn't bad to not have great views but looking at homeless people when we asked for a higher room with a view was a little weird.

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  Steve Gotzler

  :: 12 April 2018 19:14:08

  Good location, all normal services. Food was good. Staff was fabulous. At one point the staff comped the refreshments ordered by an impromptu meeting. Please leave a good tip for the staff, they still worked.

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  Taylor Declerico

  :: 03 April 2018 20:43:54

  This hotel experience was AWFUL. They get one star for location and one for having a bed that was pretty comfortable but that's it. Upon arriving the doorman said "you don't need help with your bags, do you" and just stood there. The valets followed us when we got the car back expecting a tip even though it took 20 minutes to get it. The staff at the desk was a mix of friendly and rude. We asked for a fridge and it took 2 hours to get to the room. We also were under the impression from the website that breakfast was free, but when we got there we had to pay. We asked if it was provided with the room fee and were literally laughed at by the host and he said "you know not that I'm aware of" and practically shooed us out of the restaurant. We will NOT be back to the hotel if we visit DC again.

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  Shailah Damji

  :: 02 April 2018 18:00:40

  I was disappointed upon checking in at this hotel, they couldn't find my prepaid reservation on their system and the manager Carlos did not want to help the associate with my check-in. They found my reservation after calling someone but they still couldn't get us a room, this whole process took about 45 minutes to get things sorted out. After travelling all morning this is not something you think you need to deal with at a 4 star hotel. On top of that the first room they gave us had a horrible odor but was happy that they switched us to another room immediately. The room was spacious, we got 5 pillows on the bed and lots of towels which we were happy with. The location of the hotel is good, close to the capital and a metro station. The hotel has a huge lobby, it was cool they had a puzzle set up for people to make. There is a market place to buy snacks and beverages. We ate at the restaurant once for breakfast. The food was good, lots of options of the menu and prices were okay. However, we did not appreciate receiving our toast about 10 minutes before the food because then it was cold. Overall, we enjoyed our stay in Washington.

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  T Bryl

  :: 30 January 2018 17:39:52

  Hotel czysty. Blisko Capitol i większość atrakcji w Washington. Polecam