Hyatt Place Atlanta/Alpharetta/Windward Parkway en Alpharetta

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comentarios 5

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  Wildalis Caraballo

  :: 07 January 2023 21:04:44

  Location was perfect, close to everything. The decor and cleanliness was great. We had an issue with the first room we were assigned as there was no soap/shampoo/conditioner and the tub wouldn’t drain. We were moved to a different room as it was late at night so that solved the issue. We were surprised it included breakfast so that was a plus. Negatives were there was only one functional elevator and the luggage cart wheels weren’t filled all the way so we struggled to get our luggage up to our room. Overall, it was a great stay and we would come back if in the area !

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  carley carpenter

  :: 15 August 2022 11:46:26

  I just spoke with an Alex P. who is rude and needs to learn to separate his personal feelings from business. FYI if you book with Hyatt you will only receive up to 3 rooms worth of points. I called to inform HYATT that I was only credited for 6 of those nights versus 18. The problem is that I have read and read the HYATT website multiple times and that is no where to be found. Needless to say I told him that I always research prior to calling so that I can be on my P's and Q's when encountering people like him. Even after I explained what I meant by people like him (knows everything and likes to argue with the customer) he proceeded to say he felt disrespected. I will be calling to speak with Justine R. to inform her that they may need to do some additional training because I am not responsible for how Alex perceives anything especially after an explanation is given. It is not like a couple of hundred dollars were spent with the Hyatt. Thousands were spent with them and who knows it will probably be the last thousand all because of one experience that occurred out side of the stay at this location. As for the Customer Service that was provided through Hyatt Customer service it was awesome! I wish I had gotten the lady who assisted me name. She was very professional and nice and resolved the issue. She also confirmed that the disclaimer is shown at check out. Therefore, I would not find it prior to booking. She also took the time to explain to me how their point system and qualifying nights work. The reason for the one star is solely because of my experience with Alex. I would have loved to give a higher rating because of the customer service rep. But, I will not. Good luck to anyone who has to deal with such unprofessionalism.

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  Rodell Gray

  :: 21 June 2022 07:18:51

  Very rude manager “Alexis” is breaking FEDERAL and STATE laws by denying/charging for service animals. The manger also charged my card my WITHOUT MY AUTHORIZATION! Would not recommend! This hotel stole money off my card and refuses to corporate. Everyone needs to know this hotel will scam you out your money. It’s plenty other hotels minutes away with better service.

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  Tony Perez-Pinon

  :: 19 June 2022 11:44:37

  Clean rooms. Really comfortable bed. Room service is only done if call the front desk and request it. I did not like that I ordered a burgers and fries and I had to go down and pick it up. They did not bring it up to my room. Also it wasn't good at all, It tastes like it was made in a microwave.

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  Rakeyia Collins

  :: 27 May 2022 06:05:35

  My stay was excellent because of Erin! (I hope I am spelling her name correctly). She checked me and my boyfriend in at almost midnight, but you couldn’t tell it was midnight because of her bubbly personality. She was so friendly and eager to assist after I made a reservation at the wrong hotel (it was the sister hotel up the street). She got on the phone and was able to switch it to the correct one. Her kindness, graciousness and willingness to make the check in process fun and easy going made the entire stay so much better! The literal definition of hospitality.