Humana Inc in Washington

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  Theda Berdeaux

  :: 23 February 2016 09:45:50

  I've given Humana one star because the site doesn't allow you to give a lower rating. Insurance companies are supposed to notify the insured if they are going to increase the cost of a drug not charge hundreds or thousands of dollars to your credit card without notifying you 1) One of the increase and 2) Two that your credit card is being charged hundreds of dollars before they make the charges. For Medicare D, the Humana is required to notify the insured if they intend to increase the cost of a drug. They should notify the insured between Oct. and Dec. of the previous year. HUMANA DID NOT. They understand that a competing insurance company, Aetna, is not increasing the same drug that Humana is increasing by approx. $2,000 yearly. Now Humana is saying because they didn't notify me last year I would not have known to ask for a release from the company. As soon as I found out--and this was only though 12 hours of questioning---what was going on, I of course, ask for a release from the company in writing and over the phone. What Humana told me next will be as hard for you to believe as it is for me. Because they were sending a request to keep the drug at a lower cost, they could not release me from the plan. God forbid any insured should ever have to go to the hospital while believing that they are insured by Humana. Humana said in writing that they do not know what I am being treating for. They also say they haven't written anything down during the more than 12 hours that I spoken to them over the phone. This is very, very scary that days, hours over the phone and in writing and they do not have a clue about what has been discussed. I plan to send information to insurance boards, congress, and the house. In addition, Humana Insurance is telling me I should take steroids. Steroids can literally cause bones to disslove. The person that wrote to me from Humana is Charity Sutton. She did not state this in her letter but over 20 Humana employed told me I need to take steroids over the phone. I have the list of the names of the Humana employees that advised this. This is outrageous. Let me know who else to contact concerning this issue, please. Needless to say, I am trying to get released from my prescription drug plan. They refuse and they are charging my credit card hundreds of dollars without I permission among other outrageous acts. My doctors highly advise against me personally taking steroids. Thank you for reading, Kind regards,