Houston Marriott West Loop by The Galleria in Houston

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comments 5

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  Adela Trudel

  :: 21 April 2018 12:42:45

  Good customer service. Mediocre room. No shower curtain, used mouthwash, and dirty floor in room. Sketchy hallway stairs to exit straight outside.

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  Alice Kares

  :: 17 April 2018 23:39:09

  Stay but don't eat here. Our stay and room were fine, no issues there. The location is great for going to the mall, restaurants, ect.The room service food was a disappointment. Honestly, I can't see paying those prices for that quality. We ordered dinner 2 times and breakfast 2 times. There were mistakes with 3:4 meals. The fish and chips were uneatable due to the bad oil taste overwhelming the batter.

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  JJ R.

  :: 26 March 2018 13:41:48

  Amazing staff, amazing concierge lounge. The rooms were quiet. Had dinner at the restaurant, good prices and the food was great. I would recommend this hotel for anyone staying in the area. It was 27 minutes from the airport. Traffic in the morning can be a little hectic in any direction.

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  Jason Cook

  :: 24 March 2018 12:37:30

  I use this location for monthly meetings for my company and they are fantastic. The conference room is always set up in a timely manner and very clean. The service is excellent. This is why I will continue to use them unless I have a reason not to.

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  Wirl Agirl

  :: 09 November 2017 19:25:42

  Pros: Staff is welcoming and professional. My room service server Ms. Silvia was awesome! She provided stellar service and always greeted me every morning of my stay with a smile. Houston Marriott please give Silvia a raise and some recognition. Food was tasty, could adjust temperature in room and the shower felt great. Cons: No view or adequate sunlight from room. The hotel is nestled near tall buildings and depending on where your room is your window view overlooks the inside of the hotel reception area. No airport shuttle. The hotel shuttle only travels within a 3 mile radius. For the price per night, rooms and bathroom could be nicer and more upscale. Pool was closed. No urgency it seemed to resolve especially since it is listed as an amenity on the website.