Horizon Blue Cross Blue Shield of New Jersey - Headquarters w Newark

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komentarze 5

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  James Wight

  :: 30 May 2018 10:28:48

  I am frustrated I have to give one star. I have been paying for their co-pay plan (over $1,700) which is supposed to cover all medical expenses above and beyond the co-pay as long as they are medically necessary. I had a ruptured disc that caused me to collapse because of the pain. I went to the ER and they discussed do an emergency operation, but I said I could wait until the next day when everyone was in, trying to save a little cost for the insurance company because they had been good to me up to this point. I was operated on and found out later BCBS of NJ was saying the operation was not medically necessary and they would've wanted to try additional things before they operated. ME TOO! however, the piece of ruptured disc was pushing on my spinal cord and causing damage to the innermost part of my spinal cord and slowly ruining my ability to move one of my legs, not to mention the horrific pain of having pressure on my spinal cord. Which is why it was an EMERGENCY. After I heard this, I called the doctor and told them what had happened. They were taken back and said ..."We don't do surgery unless it's medically necessary..." When I call to talk to their customer service, I sit on hold forever and they can't put you through to someone that can help you or at least a decision maker that has the courage to tell someone directly a decision that they made. What a waste of money and time. The next step is talking to a lawyer and pursuing litigation which will not be pretty for them.

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  Moishe Meisels

  :: 17 May 2018 13:59:42

  Worst company EVER! Don't ever deal with them. I have been dealing with them with the same issue for 5 months now and still hasn't gotten resolve. They are a dysfunctional company nobody knows whats going on. And they keep telling me they are investigating

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  Scott Sherman

  :: 02 April 2018 10:44:41

  Usually reimburse well, but customer service is horrible. Unable to access web site for 10 days. Tried from multiple locations and browsers, message "we are experiencing technical difficulties" is received each time. No technical assistance available. Called Customer service. Ten minutes later was told I did not reach correct department and they switched me back to the automated menu which does not provide a technical support option - horrible. Can't send an e-mail either, because you have to SIGN IN to do so - and I can't SIGN IN!

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  andrew gonzaga

  :: 07 December 2017 17:57:21

  Their automated system is the worst ever in creation. My mother is a senior citizen and simply just trying to update her insurance is a PAIN. There's nobody you can speak to update the change. The automated system doesn't allow you to even update the address. The system even hung up on me. This has to be the worst company ever.

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  Sydney Ferreira

  :: 30 November 2017 12:49:35

  Terrible customer service. I called 7 times after my parents' plan was cancelled in error. My parents asked to cancel their Medicare Gap and to keep their Dental plan. Someone cancelled both. I spoke to countless reps and countless managers, and no one was able to help. They would transfer me to a "survey" Everytime. What a joke!! I want to reinstate a plan and pay money to these people, and they still won't help me. I'm going to another company!