Homewood Suites by Hilton Albuquerque Uptown in Albuquerque

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comments 5

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  Casey Key

  :: 14 May 2018 11:13:40

  The location of this property could not be better. Directly across the street from luxury shopping mall, ABQ Uptown, you can walk to pretty much any shop or restaurant you can think of. Rooms are standard and the ones I saw were clean but a little dated. They were undergoing a renovation in one of the wings to update the rooms. Free breakfast in the mornings was small but sufficient and the courtyard next to the outdoor pool was just lovely. The only issue I had was that we reserved a 2 bedroom suite, but when we arrived there were only 1 bedrooms left and someone had to sleep on the tiny couch in the living room.

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  Josh Wheeler

  :: 30 April 2018 14:42:02

  Former employer who was fired for reporting the general manager for breaking the law by opening the pool when it was unsafe to swim in! She'd rather risk a guests child's life instead of hearing a customer complain. And unless you are a diamond member you will not get the same service as a diamond member. They go out of their way for diamond members when they should treat all guests the same. As far as the food goes, they serve outdated food (personally seen it) and the kitchen would not pass a health inspection on their best day. One more thing if you stay on the first floor be careful because the A/C vents on the outside of the building can be pulled off and the unit can be pushed in as they are not mounted at all and someone can gain access to your room. Also there are a lot of car break-ins and when I asked why there wasn't security camera's the GM said they wouldn't put them because then the hotel would be liable which is pretty sad. You can verify all of this on your own just ask them and if they lie to you (which is common practice) check it all out yourself. The cleaning staff is great but the GM and other managers are very shady and lie alot!

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  Laura Giroux

  :: 02 April 2018 08:05:21

  Rooms are very nice and clean and well supplied. Great safe location. Everything within walking distance. Amazing complimentary breakfast.

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  E CG

  :: 18 March 2018 12:43:40

  "Conveniently Located" The staff was friendly, with one exception.* The front desk, maintenance, and housekeeping staff were extremely friendly. Our rooms were clean and well supplied with toiletries. The cool air temperature was perfect for sleeping. This facility shows its age. Yet, it appears they are in the process of updating by sections. Let's talk about breakfast. While the breakfast station was filled with the usually stocked foods, the temperatures for the hot items surprisingly ranged from cool to cold. All items in warming tubs were at room temperature, or cooler. After tossing my first cold omelet in the trash, and excitedly following an employee returning with a new batch of omelets, I found complete disappointment. It was cool to the touch. Again, I threw away another cold omelet. *Instead of going without protein, I decide to kindly speak up. I requested the third omelette to be heated. The employee questioned me and responded with the reasoning of the cooled omelet to the patrons "leaving lids opened which causes the food to get cold". I proceeded to explain the batch was new and delivered by another employee and continued to imply that my omelet needed warming. He did not seem interested in making it right without a debate, but to just heat it up and see me on my way. I was only partially pleased he completed my request. I would return for a room, but consider a warm breakfast elsewhere.

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  Jeff Edlund

  :: 13 March 2018 18:38:55

  I just completed a 9 night stay at the ABQ Homewood Suites at Uptown. This is a great hotel in an excellent location right across the street from numerous Uptown shops/restaurants. The suites are spacious and in great condition. Check-in is painless, and general hotel services were performed well. Fitness center provides essentials that I enjoyed several times. I had two minor problems that were promptly addressed by hotel management. Breakfast is great with green chili routinely available. I have stayed here before, and I will stay here again.