Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel in Omaha

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comments 5

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  Tim Engle

  :: 28 May 2023 10:13:26

  Only 2 stars as room was nice and clean. Even though the wall was pealing near bathtub and the floor in same spot was coming apart. Was very mad that after paying a large sum for the room we had to pay an additional $20 per person to use pool which was disappointing in size and upkeep. Also had to pay for parking that once we had we could not leave. If we did and there was no parking when we came back they were like oh well even though we paid. Next morning we were first into water park. No one had cleaned it trash on floor and tables. The play feature needs some serious work. It’s rusting and in need of paint. Holiday Inn this was a very disappointing stay considering the price we paid.

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  Phyllis Peter

  :: 27 May 2023 17:37:30

  Do yourself a favor and DO NOT book this hotel. This is my first negative review of any business. We needed to cancel one room that we had reserved upon arrival and the front desk person said sure but there will be a cancellation fee. I said okay and then she said that I had to call the 1-800 number, she couldn’t adjust the reservation at the front desk. It took 30 minutes on the phone but I left the conversation with the understanding that the next two nights were canceled. Later I was told that was in error and that they couldn’t adjust my reservation, in fact they chose to do nothing. I was charged for three nights for a room that I canceled. The water park is not included in the price of the hotel. The front desk happily sold us 4 wristbands for $20 each and when we got in there we discovered only the regular pool was open due to construction. Breakfast was $15 per person and not worth it, and parking is $15 per day After our stay when I realized that I had been charged for both rooms for all three nights I called and it took several tries to get through to a manager. They chose to do nothing to fix the situation. I asked for a refund on the waterpark (if you can call it that) and they said no. I asked for a voucher for one free night at an IHG hotel and they said no. I asked about the time I wasted canceling the room which enabled them to rent it out and they said “sorry, not sorry”. I have never been so disappointed in a business’ attitude towards a customer, they chose to do nothing to remedy the situation

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  Carley M

  :: 11 March 2023 20:26:21

  The room was lovely. The gal working the desk was very knowledgeable. To pay for parking and to use the pool ‘water park’ I wasn’t impressed with. The ‘water park’ was basically one slide and a playground for small kids and most of the water features on it didn’t even work. We enjoyed our time but I know other hotels with similar accommodations that are included that’s we’d choose over staying here again.

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  Nicole George

  :: 22 January 2023 15:59:44

  The Burger Theory Restaurant was a great service to this hotel, that’s the only reason it received 2 stars….. I have stayed at this hotel in the past and a whole lot has changed and not for the positive or good. The additional charges are ridiculous for the pool area. We are adults that want a hot tub to lounge in after a long day of driving and this hotel wants to charge an additional $20/person for hot tub use in addition to the room charge, just ridiculous. Also the restrooms on the main level have a code that is only given to you when asked, which is not convenient when you’re having dinner at the restaurant, then have to wait in line for the code from the front desk staff. The vending machines are ridiculous prices for a soda or anything else. The rooms look great, but the heating/air conditioning unit in our room was loud and obnoxious when running. Last but not least the staff we encountered weren’t friendly or welcoming. I will not be staying at this hotel in the future, this hotel will nickel and dime you for a mediocre stay. I like to post good reviews but unfortunately this hotel had way more negatives than positives

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  Dale Nysevold

  :: 01 December 2022 15:35:41

  I had the opportunity to stay at this hotel on business recently and had a wonderful time. The arrival experience was outstanding and the agent was very informative, letting me know of the pool operations and upfront cost as well as the hours of operation of Burger Theory. This is a GREAT place to enjoy a fantastic meal. In fact, since it was so cold out, I didn't want to venture out so I ate 5 meals and each was unique (although the burger was the best). The staff was friendly and the hotel had clearly undergone significant renovations in the past year. The location being directly across the street from CHI Health Center, Charles Schwab Field and all the downtown attractions was excellent! Highly recommend this hotel.