Holiday Inn Express & Suites Lexington Northeast en Lexington

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comentarios 5

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  Keith Johnson

  :: 30 April 2018 22:12:50

  Met expectations, I've no complaints. Thought the establishment was rather nice, rooms were clean, staff was cordial and the service was speedy (when something was requested).

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  tyler dunn

  :: 31 March 2018 17:08:14

  The room was very nice and clean. The front desk staff was also very friendly and checked us in promptly. I would definitely stay here again.

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  Rita Asmussen

  :: 21 March 2018 10:08:56

  Stayed overnight on our way from Florida. Everything was excellent! Spacious , clean, updated room. Breakfast was good , everything one would need to start the day. Reception was very pleasant. I would certainly stay there again. Several restaurants across the street to chose from for dinner.

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  Amy Moss

  :: 11 March 2018 11:09:00

  Very clean and nice experience. Quiet atmosphere. Staff very pleasant. Dining room for breakfast was nice. Couldn't figure out how to order movies. Room service is through a restaurant off site and is horrible. The only thing that was good was the onion rings. It was more like carnival food. Beds were comfortable however my husband and I both woke up with aching backs. Don't go to the Apple bees. Bad service food cold and small portions.

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  Rebecca Harris

  :: 06 March 2018 15:26:42

  My overall experience at the hotel itself was okay. The room was not ready when I went up to it and I had to stand in the hallway with all of my luggage after checking in with my child while the housekeeper finished and her children ran the hallways. The room was clean and the breakfast was amazing. The room temperature was very hard to control and we could not reach a comfortable temperature. The pool water temperature was also very cool for my liking. Upon check in I was told that my card was being entered in case of incidentals and NOT notified of any charges being put on the card. After check out and checking my credit card statement I found a $50.00 charge from the hotel. I gave it a few days to resolve and when it did not I called to inquire. I was given a guess as to what the charges were for instead of the person looking the information up. When I told her I was not informed of the charges, SHE ARGUED WITH ME THAT I SIGNED AN AGREEMENT!!!! At this point I told her she needed to work on her customer service skills and that I would be present in the hotel lobby tomorrow if the funds were not placed back on my card for proof of this document that I supposedly signed. Very unprofessional staff, but the hotel was clean and breakfast could not have been better.