Holiday Inn Columbus Dwtn-Capitol Square, an IHG Hotel in Columbus

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comments 5

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  Azjane Jaamey

  :: 25 May 2023 15:36:52

  My partner and I were in downtown Columbus for a comedy event at Palace Theatre. The location from the hotel was the reason for our book (3 min drive) (10 min walk) we made it safely there and back to hotel. The bar wasn’t opened and there was no hot breakfast. The room was cleaned… after I cleaned it. I was a executive room inspector at the most prestigious hotel, so I’m kinda hard to pleased with housekeeping. The toilet was still dirty around the bowl and floor, the tub was dirty. There were hair oil stains on the pillowcases and sheets. Parking is $12/day (hence why we walked all of downtown)

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  Michael Cover

  :: 05 April 2023 13:12:49

  Nice clean room. Quiet but can hear some hall traffic. Daytime front desk seemed kind of annoyed to deal with guests (2 stars). Night time desk was fantastic (5 stars). Hot breakfast was available to purchase but would close due to lack of staff at a whim (2 stars). Waiters were great though (4 stars). In downtown area, close to all event locations.

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  Sheri Resnik

  :: 23 March 2023 19:27:43

  Rooms are ok. Somewhat dirty and some paint peeling, which in my opinion shouldn't be happening when you're paying 250 a night. I don't know that I would say there again. But the room was quiet, the curtains made it nice and dark, and we really didn't hear anything all night. The pool was too cold to enjoy. If they are going to have a pool they should heat it enough that you can actually use it and enjoy it.

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  Moriam Oshodi

  :: 24 January 2023 22:35:42

  It was the most affordable hotel closest to vine Street without taking the highway. It is a nice and quiet hotel and I wanted to give it a 5 star but the TV in the room on the 8th floor is probably at 32 inch TV if not less! For a room, almost perfect. That TV size ruined it. No USB port charger anywhere in the room( this might be asking for too much. Lol) Breakfast wasn't the typical buffet mass produced. They had a menu and it was one drink per Breakfast which I found disappointing. Also for someone trying to beat the bad weather, waiting to be served was slightly nerve-wracking but it was worth the wait. Even for the hurry to go order. It was a sandwich very very well done! Staff was cool.

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  ALFRED DOVE

  :: 29 December 2022 14:49:49

  I had a very bad experience with the Columbus, OH, Holiday Inn Downtown, 175 E. Town St. I will never stay or suggest to anyone I know to lodge at this location. This is my story. Before checking in, I asked the front desk attendant if the hotel still had stairs to access their second floor. I explained then that my wife is severely claustrophobic and could not take the elevator to any floor. The attendant said I could use the outside stairwell to get upstairs. However, no such door or stairwell existed for guests. Previously my wife and I could use a stairwell from the laundry room when we stayed at this same location. When we could not find access to our room, I asked for a refund. Guest Care Manager, Emma Lennemann, the person responsible for customer relationships would not refund the transaction made only moments before. I contacted the Customer Relationship corporate office for Holiday Inn, with my issues and I’m still waiting for their response. I have been an IHG Gold Elite rewards member for several years, and typically in the past, we have been very satisfied with our stay at the Holiday Inn. I hope this is an isolated incident, and at some point, I will receive my $175.00 refund for a room my wife and I did not stay in. But until then the Holiday Inn Downtown, 175 E. Town St. Columbus, OH, I would suggest the location revisit the importance of customer relationships and the negative effects of social media and one disgruntled customer.