Hertz Coronado Hotel Del Coronado CA in Coronado

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kommentare 5

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  Katelyn Custer

  :: 17 May 2018 14:46:46

  Super friendly staff and even upgraded my car for free. Valet brings you your car as well. Perfect service, stress free :)

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  Stacie Moore

  :: 22 March 2018 18:37:04

  I wish I was able to give 0 stars. I’ve tent d numerous times with other companies and have NEVER had issues. My story, husband pre-payed a car for our family road trip, the day prior our debit card was stolen. Hertz could not do anything to help us per JAMES at this location, even with a police report and a statement from the bank they would not let us take the car. I had to cancel this reservation under my husband and switch to me, if did not have a debit card as it was stolen as well but I had an ermergance credit card with only a 450 limit. The billind department was able to switch the rental to my name under my credit card but FAILED to tell me that they put an extra $200 hold and my payment originally was $370. I only found this out after going to pick the car up today for our vacation tonight. I wanted an hour for them to finally help us and then tell me about the $200 hold which my credit card ONLY had a $450 limit. I even called my credit card to try and increase the limit which they could not do at this time. All and all the staff was not helpful except one women at the office. I double paid for everything so $370 from our bank acxount and $370 from my credit card which was our vacation money and now they say I have to WAIT 7-10 days for a refund of both. Our vacation is now canceled and this literally was the worst SERVICE I have ever had by any business. I NEVER leave revoews but this was just so wrong on soooo many different levels. Poor communication, poor customer service, POOR everything. I honestly wish I could sue them for all the money else have lost on this vacation, I’m furious.

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  Chase Stamp

  :: 07 September 2017 14:52:18

  Complete jerk. Not helpful. Chooses not to answer the phone. He was not forthcoming with rental options. I'm not sure why he even came to work today.

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  Terry Gutschenritter

  :: 14 April 2017 12:23:51

  Clean car. Great service. Stephen has always made it a pleasure to rent from Hertz.

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  nikolai canon

  :: 15 August 2016 15:11:32

  Be aware of Steven that works there. He might add more things to your contract that the ones you expect, claiming that theres "no network" and he will give you the contract later during the day. He added all kind of insurance coverage possible to my contract knowing that my reservation was made from a corporate account were the insurance it's included also he raised all the branch fees. When he was confronted about the issue claims that all was on the contract wich I never received at the moment of picking my car (no network remember). He supposedly had to make me SIGN the CONTRACT and go with me over each topic of it, but NO because he didn't give me the contract at that time HE fill it without me being present. I don't care about the money it cost me, what it's important is that if this happened on a big corporate account what would happen to a common person?