Hertz in Denver

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comments 5

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  Jennifer Young

  :: 27 March 2018 12:53:49

  Horrible experience. Such a bad start to a long awaited very expensive trip. I was told over the phone by a Hertz representative that it we chose to rent a car from the Welton St site that a shuttle would transport us for free from the airport to the site. I spent a lot of time online trying to get the best deal on a descent rental car. When we got to the airport, the rep at the Hertz counter informed us that there was no shuttle and that our options were paying $40- $50 for an Uber or even better... Taking the train ($9 per person) to a site in downtown that was 12 blocks from the Hertz site. Yes, of course I want to start my vacation by walking my luggage 12 blocks because I was lied to about shuttles. So we had to pay $100 there and back transport fees to Uber just to get from the Airport to our rental car. It was a horrible experience and was bad way to start my vacation.

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  Mitchell Keenan

  :: 12 March 2018 14:11:39

  Check in was OK. The agent was nice. Had to wait awhile before they had a car for me. Return was a little nerve racking as the office was closed and there was a sign on the door asking that you return the car to another location. I had an Uber waiting on me to take me to the airport and I didn't ahve time to find the other location. Anyway, I filled out the drop-off papers, left the car in the same parking garage and spot where I picked it up, locked the keys in the car stuck the papers in the door and off to the airport. A week later I received my receipt by email. everything was correct.

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  Tina Kennedy

  :: 01 March 2018 19:35:39

  The heavier set black women at the front desk, who refused to give me her name was rude and disrespectful. I paid for my car advance thru kayak and when I got to Hertz, they required an additional deposit for the the car of $200. She won't let me put the deposit on two separate cars because one was in my name and one was in my husband. My husband was present. I said fine, I'll be back. She said that she couldn't hold the car for me and we would have to see what she had when we got back. I explained that I already paid for a Toyota Corolla and that I wasn't going to paid extra for something I didn't want. She smacked her teeth at me and stated "Go somewhere else then". I feel disrespected. I will never recommend nor use Hertz again!!!

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  Ian Butler

  :: 16 January 2018 20:38:04

  Rented a car from Hertz on Welton St., Denver at very short notice. Price was still really good, the car (Toyota Camry) was perfect and the guy who rented it to us, Jesse, could not have been nicer. Great experience that enhanced my brief holiday with my daughter.

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  Oscar Martinez

  :: 05 January 2018 19:16:17

  If you, like me, rented a car from Hertz at their Amtrak location on 1701 Wynkoop, know that you'll have to travel 1.3 miles to this location (2001 Welton) for the Amtrak location DOES NOT EXIST. If you, like me, traveled by light rail to the Amtrak location, then you'll be stuck navigating through ice and snow in the winter. (The funniest explanation came from the information desk at the Amtrak Station - Hertz uses the station as a 'reference' address!) For some reason, Hertz chooses not to correct this error. Even their own satisfaction survey lists their location as Amtrak Hertz. Nor did Jesse, the manager of the Hertz location respond to my emailed complaint.