Hampton Inn & Suites Santa Ana/Orange County Airport en Santa Ana

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comentarios 5

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  leonce bienville

  :: 29 April 2018 16:39:16

  Room was good, but the fridge didn't work. The TV was missing (although, the tv stand was still mounted on our dresser) from our bedroom. A room on the second floor flooded and spilled into the fitness center below, closing it down during our stay. I'm a Gold Member, but they didn't do much for us. I thought they would at least stick to their Satisfaction Guarantee or It's Free policy, but they didn't. Hilton needs to make this right.

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  Marcus Dokolas

  :: 25 April 2018 15:35:02

  The facilities are great &high quality. But we had significant issues with our reservation, check-in, and room availability. The computer system that they use clearly does not function as it should. But the staff was helpful and reasonable taking care of the issues.

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  Jorge Galvez

  :: 24 April 2018 11:38:36

  Room was a good size and clean. Parking was easy and hotel was near our destination. People at the check in counter were very nice and helpful and check-in/ out was very easy as quick.

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  Ashley Bingham

  :: 12 April 2018 01:51:36

  Worst hotel experience ever! The room AC, sink and phone in my room were not working. After convincing the front desk help to have her manager call me, things got worse. Chris the manager is the least customer service oriented human I have ever spoken to regarding an issue. The "offer" I was given was a fan, keep my window open (next to a highway) and that they wouldn't charge me for the night. Never was another room or location offered to me. The best part is my stay is on behalf of a Fortune 100 corporate account and Chris never cared to be more helpful.

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  Adrian just Adrian

  :: 19 February 2018 11:35:06

  The rooms were great the only down fall about the rooms are that beds and pillows are not very good. Also the pool was extremely dirty and had small dead bugs in it. But on the other hand they Serve you hot breakfast which is nice, and the staff if pretty nice.