H-E-B plus! i San Antonio

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kommentar 5

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  Bob Avila

  :: 26 April 2018 19:18:18

  Well marked to see location. Enjoyed the local merchandise found only in the Texas area.

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  Anon Ymous

  :: 16 April 2018 23:58:44

  First of all HEB should have a checkout for the disabled and elderly people only! ***We cannot believe HEB still to this day makes the sick, weak, frail elderly and those with disabilities still wait, stand and fight in those checkout lines!!!*** Your customer service line is even worse! Shame on HEB! How many people wait in that extremely long line?!?! 1,2,3..... 30 or more?? Furthermore the HEB floral department employees are horrendous. Not only are they rude but they are extremely difficult to deal with on anything in general. You all really got some really non helpful employees in that floral dept. They are often seen chatting away with the security staff. (Instead of focusing on being polite and helpful). So when you are buying anything they try to rush you off so that they can go back to their chit chatting. Let's not forget who pays your paychecks. It is the customer! We are there to spend alot of money and yes we do require your cooperation to assist us to spend our money! Instead you all gave us huge headaches for such simple tasks! Unbelievable!

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  Ernie Ramon

  :: 29 March 2018 04:23:38

  Love this grocery store, the employees are always friendly and knowledgeable of the store when I'm looking for something. It gets busy but this is the only HEB I prefer to go. The store isles are clear of clutter and the floors are clean of spills and trash. The restrooms are always clean and smell clean.

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  MARY LOU WARRWN

  :: 01 March 2018 12:48:38

  Great store even getting better adding CD'S , videos . movies. More clothes & even more toys & alot more holiday stuff & birthday stuff great job !!

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  Frank Morales

  :: 10 February 2018 01:23:07

  Let me start off by saying I THANKFULLY DO NOT SHOP HERE, this is not my neighborhood H.E.B., and unfortunately I was on this side of town and needed to pick up a few items, so I made the stop. People leaving 4 to 5 stars, saying this is a great H.E.B need to wake up!! This is NOT a customer friendly grocery store. You should not be used to this type of treatment. The employees are the ones who need training on, personal etiquette, and customer service! Just because you serve a certain type of people does not mean you should treat them any differently. Everybody's money is ALL THE SAME. With that being said, in that SHORT time while I was in there, I saw a manager RUDLEY talk down to an older gentleman, talking to him like he was a bother; I obviously don't not know the whole story, but I do know he was asking for help on where to locate a certain item. I obviously don't not know where certain items are located in this particular H.E.B so when I asked an employee where I could locate an item, she simply said, "Oh, I'm not sure" & walked away. LONG LINES!!! Really??? I mean REALLY you, should know by your monthly reports how many items your customers are typically purchasing on average. So what does this mean? If you need to open up more "Express Lanes" do so, there were so many people waiting in long lines, like myself, who only needed to purchase a couple items, but very few express lanes were open so I had to wait in line behind a lady who kept coughing, and did not BOTHER to cover her mouth!!! Doesn't she know it's FLU season!! Why are you TRYING to spread your damn germs!!! Finally I get to the cashier who sees me, says nothing, but just the total. Why does this all matter? Because you want your shopping experience to be pleasant, you want to go in get your items and leave. If you need help finding an item, you want the reassurance of knowing an associate can help you find just what you are looking for. This H.E.B needs some SERIOUS training on customer service A.S.A.P. a little friendliness, helpfulness, and a smile goes a long WAY!