Gus & Co Shoe & Luggage Repair in Jacksonville

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comments 5

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  Leif Hanson

  :: 08 May 2018 09:26:47

  I've brought in some pretty bizarre projects for them and they did an OUTSTANDING JOB on every one of them. None of which were shoe repair.

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  C CHOICE

  :: 13 February 2018 13:25:28

  Hands down the worst customer service on the planet, the 1st time I go into this spot the uneducated young land asked me for my ticket in this....your bothering tone...sorry I don't have my ticket. "well you gone need dat to get yo shoes" quote"...so I give her my # "i cant find yo dam shoes come back later"... so some Guy comes out of the back room and finds the name and the #....rite in her face..FIRED!!! BUT I give them another chance ...i go to get some soles place on some Cole Hann shoes ..so on to the pickup day, this Guy asks for my ticket. Sorry I don't have my ticket ....name, before I tell him that he interrupts me with "what's your number" before I get that out " when are they suppose to be done...today I reply...then looks threw a box of old shoes....I say to him I sure hope my shoes aren't in there" he reply I sure hope they are!!!....CLASSIEST SHOE REPAIR SHOP EVER "SIKE" THESE GUY WILL NEVER GET MY BUSINESS AND I HOPE YOU READ THIS AND DO THE SAME!!!

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  Nancy McAdams

  :: 09 February 2018 13:08:55

  I walked in for new taps on my heels. I was immediately greeted with a smile and the shoemaker said to me “if you have two minutes, I can fix your shoes.” I went outside to wait and within a few minutes, the shoemaker appeared with my shoes..ready to go. This is the third time using this business, and I have never been disappointed. Go check out Gus and Co.! You will not be disappointed. I thought customer service was a goner, but they are the real deal!!!

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  Courtney Wilson

  :: 30 December 2017 11:30:12

  I borrowed a friend’s Patagonia jacket to travel up north with. The zipper got off track so I brought it in to be repaired. He fixed it before my eyes within one minute and explained how to avoid it happening again. No charge. Honest business with integrity.

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  Tarsha Perry

  :: 25 October 2017 13:18:36

  We have been a lifelong customers of Gus & Co. My parents used them and we only know to continue . As we have moved away yet still have ties to Jacksonville, still only use Gus for all repairs. The quality of work is amazing and enduring. Never, ever had a problem.