Green Carpet Cleaning in Las Vegas

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comments 5

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  Tonya Keck

  :: 11 May 2018 13:37:54

  EPITOME OF BAIT AND SWITCH. USE CAUTION. If you plan on calling this company for a "special" be prepared to get your home ready and your wallet. I called for a 3 room special. Our 7 month old daughter started scooting and we wanted to make sure our carpets were clean. We were quoted $49.99 with a steam clean and deodorizer. While speaking with the lady who scheduled our appointment, she asked about any stains. I mentioned that we fostered a puppy and had a few pee spots but not sure exactly where. She gave a disclaimer about no guarantees and that the tech might make recommendations. Fast Forward to this morning. The tech comes. looks at the rooms. Goes outside to get his things. Comes in and says that because of the pet urine, that the cost is now $250.00. His reason being, at 250 degrees the steam does not break down the enzymes and actually makes it smell worse. I explained that I mentioned the puppy pee on the intitial phone call and no one mentioned that with pet urine, a "special" cleaner was needed. and that "special cleaner" was $200. He tried to call his manager "Richard". but had bad reception. I tried calling from my house phone and imagine that, "Richard" was unavailable, 3 seconds after talking to the tech. I asked the tech to leave, then received a call from "Richard". He tried to justify the bait and switch while offering no apologies only excuses and evasions. He let me know that he still has the tech on standby if I just wanted the regular basic cleaning, the same cleaning that the tech said could not be done. No thank you, Richard. I undestand business and the business platform of upselling, but telling someone you can't get the initial service that they requested isn't upselling anymore. It's called Bait and Switch and its an immoral and unethical business practice. If you found this review helpful please like it. It helps keep the relevant reviews near the top and not buried by fake 5 star reviews.

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  rockshell smith

  :: 19 April 2018 15:24:08

  Very disappointed- they advertised with coupon to clean any 4 rooms plus hallway for $59.00. When he arrived he took pictures and cleaned a - 2 foot x 2 foot spot with chemical treatment and sent pictures to his office - he then told me it was going to cost $240 additional to clean with chemical - after this scam was presented I asked him to leave since he could not clean the carpet for rhe advertised price and he had to be asked to leave 4 times before he quit trying to lower the price to $120 - poor business practice

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  Emily Wendermen

  :: 10 April 2018 16:39:09

  Thank you guys so much! I finally got my deposit back from my property management thanks to Green Carpet Cleaning. They came out and fixed what the other guys couldnt. I will recommend this company to anyone that needs a fast, friendly, and genuine service.

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  Author Irene

  :: 30 March 2018 17:43:31

  I booked an appointment based on speaking with the person on the phone who handles appointments. I asked her. "If I book an appointment will I be able to send the bill to the property manager I hired to care for my home while it was being rented out?" The person on the other end said "yes." So, I made an appointment. They came and it was a different story. They couldn't bill the property manager. They wasted my time, my whole day, and lied. I had furniture scheduled the next day for delivery and they had the nerve to play on that.. I could've called someone else and had it done or had the property manager pay ahead.

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  Jennifer Elowise

  :: 09 January 2018 12:26:48

  These guys are AMAZING! They fit me in same day and it was such a last minute cleaning for us. They promptly came in between the time frame they gave us and gave us a call before arriving. The tech was very professional, and did the service with a smile. Thank you green carpet cleaning pros! You guys are amazing