Grand Appliance and TV in Chicago

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kommentare 5

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  Lovely Kasi

  :: 02 April 2018 19:50:29

  Excellent service and great prices!

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  Mark Bardwell

  :: 28 February 2018 13:42:11

  Really good shopping experience. Knowledgeable staff and nice layout of the store for shopping.

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  Elinore Moore

  :: 09 November 2017 16:56:54

  Good selection of appliances, very helpful staff

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  Kayla Melton

  :: 18 October 2017 16:06:32

  TL;DR: They messed up my order but did a decent job rectifying the situation with much prodding from myself. I ordered a washer and dryer from Grand Appliance specifically because they quoted a faster delivery date/time than other places. Cut to the day before expected delivery, no phone call to confirm so I called them. They said it was going to be another 10 days. They said there was no evidence of the originally quoted delivery date. After many emails and phone calls (I want to also mention that they would promise to call at a certain time and never did. I personally find it to show great work ethic at a business to call when you say you will and return missed phone calls in a timely manner), we were able to come to an agreement that they would deliver a similar product that they had in stock 3 days later. Not as good as originally quoted but 3 days was better than 10. I gave specific instructions as well to call my significant other, not me, when they were delivering as I was going to be at work. Wouldn't you know, they called me instead and I had to tell them to call the other number provided in the delivery instructions. A little competency goes a long way. I am happy now that it all worked out and were handled accordingly but the disorganization makes me hesitant to recommend them whole heartedly.

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  Jessica Lynn Gibbs

  :: 30 January 2017 22:06:24

  We just left Grand Appliance tonight and were extremely impressed with the people we worked with. Unfortunately we only heard one of the names of the associates we worked with, Garrett, but they all were great. We've been to most other Grand stores in the area and left very unsatisfied. We have also been frequenting ABT and won't go back due to how pushy, fake and unknowledgeable they are. We're planning a big kitchen remodel and have lots of difficult restrictions for possible appliances needed. These guys here tonight spent a very long time showing models and photos, drawing up diagrams and explaining different options. I never felt that horrible push to buy but, without question, when we are ready to buy this store is getting our money. Thank you.