Gerald G. George, DO in Grand Prairie

🕗 opening times

comments 2

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  Jennifer Thornton

  :: 11 March 2014 15:16:49

  I have been a patient here for years. I really like Dr. Robinson, but I can no longer deal with the office staff/call center run around. It's always been a hassle, but today was the last straw. I've called to ask for a Rx refill, been told I will be contacted when it was ready and never contacted again. When I call in I find out that my Doctor denied it the same day I called because I needed a checkup first. I find out 2 weeks later when I call and ask what's going on. So I try to make an appointment. Doctor is out on vacation all next week and my Rx is almost out. So I make and appointment with the OTHER doctor at the office. When I drive in and go to check in I am told that Dr. George doesn't treat the condition I'm here about. When I pointed out that is what I called to make it for the office staff just said 'Oh well, that was the call center not us.' So. Again. I loved my Doctor, but I refuse to have a giant corporate call center standing in between me and being able to communicate with her.

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  rohan shrestha

  :: 21 January 2014 16:52:02