Gentle Dental Brea in Brea

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comments 2

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  Amanda Cook

  :: 16 September 2017 16:10:55

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  Michelle Yates

  :: 06 September 2017 17:00:21

  The most horrible office staff. I would give them 0 Stars if I could. I made an appointment a week ago, first-time client. They said that they had to verify insurance. They didn't call until yesterday and just left a generic voicemail. My appointment was this morning. I picked up my messages and called them back before I left for the appointment. The girl in the office said that they couldn't verify insurance information and needed me to check it. I asked if I should reschedule and she offered for me to come in there and call from there. I said I had no information and it might take a while. I told her I have a rescue dog and literally can't even leave him to go to the grocery store, so I'd have to drop him off at daycare. If it takes me awhile to get the information and then they end up not being able to take me, I would be paying for daycare for nothing. I said I would try to get the information and call her back. I called my insurance and got my correct member ID. I called her back, gave her the information, and asked her if I can still come considering my appointment was at 10:30. She told me yes. I said okay I just have to drop the dog at daycare and then I can come straight there. She said okay thats fine. I went and dropped off the dog at daycare, drove over to the dental office, and the girl at the desk tells me I need to reschedule because they're going on lunch in a half hour. I told her that I called and verified whether I can come in or not. She acted like she couldn't possibly imagine who I would have talked to and claimed that I must have called the call center. I literally called the same number that I called before when I spoke to her. She said if anything, I'd have to come back at 1 and then wait for other appointments to begin because it's not fair for them??? Now another office worker comes and sits down at the desk. They have no communication in the office clearly and she just lied. There is no call center. I'm simply going by what they tell me. I told her I had to be all the way in Lake Forest for a work appointment at 2:30. She said they can do my x-rays now then it's up to the doctor to make that decision at 1 when he gets back from lunch. He's here till 12. I have an appointment at 2:30. Its 45 min away, I need to know before 1 if this can happen at all today. I need to know what to tell my client. She got really nasty as if I was asking a lot. If I would have known any of this, I could have dropped him off at daycare later for my work appointment and just rescheduled so I didn't have to pay for it in the meantime. They kept claiming it must have been the call center that told me that and they don't know why. As I got more and more disgusted with their attitude, being completely unapologetic, and seeing them take no responsibility, I got more and more angry and decided to say exactly what I thought, not nicely and just leave. They literally laughed at me as I went to walk out. They have no respect for other people's time at all, no professionalism, and horrible work ethic. Who does that? So, when I got to my car I decided to call the number back that I called earlier. The same exact lady answered the phone that I just spoke with inside. The same lady I spoke to verify whether I can still come in. Disgusting, unprofessional, liars. She didn't have any idea what to say. I'm assuming it's a new office. What a way to start out. Either that or their reviews were so bad they started a new yelp listing. Do not bother even giving them a chance.