General Motors en New York

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  The Didact

  :: 24 July 2017 09:11:01

  GMC ACADIA Denali - I have owned an Acadia Denali since 2011 as was extremely happy with both the 2011 and the 2014. I now have the 2017 and I am sooooo disappointed. GMC revised this model to the point that it cannot be considered a Denali in my eyes. In both the 2011 and 2014 there were standards that the 2017 does even have. Like for instance the seat belt adjustment. You can no longer adjust your seatbelt so now I have a seatbelt constantly cutting into my neck. Second the power seat memory button. I use to be that you would press the button and it would adjust you seat and mirrors. Now you have hold the button down and wait for the seat to adjust and as I am a foot shorter than my husband this takes a bit of time so I can't start the car until my feet hit the pedal. As for the back seats the two bucket seats in the back use to slide back and forth giving the second row passengers more leg room. That is no longer an option. I specifically bought my GMC Denali for that reason as my kids are very tall teenagers. The rims on the car now look plastic and the pearl white paint job looks just white. The trim on the inside of the vehicle looks cheap and low budget. Like I said I am extremely disappointed in the 2017 GMC Acadia. Also did I mention its a lot smaller as well.

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  dwayne lewis

  :: 15 July 2017 13:07:46

  I wont make a mistake to ever buy a cheavy vehicle

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  Wayne Lewis

  :: 14 July 2017 10:36:23

  I am a limo driver i purchased a Suburban for over 55k Gm has major issues with the Ac condenser and has the worst customer service ever i been waiting over 2 months for the part which i change twice already. My car payments is due and im unable to work due to the hot summer days with no AC. I DO NOT ADVISE anyone to buy because this issue is not being handle properly and GM is not willing to compensate you for your down time. Im going to seek legal advice about this situation.

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  Mike Milford

  :: 29 June 2017 10:40:11

  Gm customer service is ridiculous I've been on them for a month about my transmission and then I have been on them for a month about my air conditioner condenser. There are thousands of these products on backorder and I can't get ahold of one. I'm quadriplegic I can't use any other vehicle but the one I have so they can't give me a rental vehicle either like they can with anyone else it's taking them a month for them to tell me they've exhausted all their option and there's pretty much nothing they could do for me. I'm an Uber driver and can't work without this vehicle and being handicapped there's not many other jobs I'm capable of doing nice to know how they don't care about their customers

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  Bob Hallbauer

  :: 23 May 2017 15:42:36

  Gm customer service was the worst I've delt with in a long time. Reps were unknowable of there products even the subsidies onstar didnt know nothing of there product. Issue still not resolved .if not resolved trade in to different manufacturer because ill be done with GM product's