Geek Squad in Hurst

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kommentare 5

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  Brian V Grant

  :: 15 May 2018 18:54:47

  Great staff and online appointment functionality

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  Larry Marrs

  :: 05 October 2017 11:55:56

  Been a member for exactly two days. First interaction was to fix Microsoft Outlook. Excellent service by online agent and it was fixed and I was back up and running. Next, GData stopped working due to a corrupted virus definition engine failure. Asked Geek Squad online to remove GData and install Trend Micro antivirus. Started at 8PM. At midnite, computer was still on and GData partially removed and stopped. Did online chat this morning and was passed from one agent to another. Then Trend Micro popped up on screen asking for a serial number. No agent available online. Called twice and got put on terminal hold. Called again and got Florida rep who cut me off in mid conversation (and I was being polite) and transferred me to oversea call center. Got hung up on and then they did call me back with a serial number. My assessment: Geek Squad is technically very proficient, but lousy on Customer Service. Florida agent (American) who answered phone would be terminated if he were an employee of mine. Mixed review.

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  Xavier Cary

  :: 12 January 2017 00:25:30

  Very knowledgeable and very helpful. Informed of the parts that I would need for my dvd install on my vehicle and made sure that I had the correct part numbers so i could (if i saw fit) purchase the items outside of Best Buy. Pricing and everything was upfront and the final result was great. Excellent experience here with Brandon the install tech.

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  Sean Mitchell

  :: 29 December 2016 15:31:16

  Hello all. Where to start?... First I now know them by name and that's not a good thing. If you're a sadomasochist and like punishing yourself go ahead, run in, and spin that wheel chief! Incompetence is actually a compliment to the team of safe space millennial gaggle of (insert work that means idiot). I would actually place a sizable bet monkeys beating laptops with stick could accomplish a more satisfying result and let's just keep it real, at least with a chimp the outcome is more predictable. Instead of using GS to self mutilate, save your money and simply bang your head against a brick wall. The bloodstains will prove you were there, which is more than I can say for the GS team and their insipid desire to reconfirm who i am at each lovely visit. Take your defective (brand new 1600 machine) and toss it in the recycle bin and buy a new one. You'll thank me later. Cheers interwebers.... My work here is done...

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  Craig Lloyd

  :: 18 December 2016 18:45:03

  I'd give less than 1 star if possible. Made an appt. online to install a radio for my sons car 2 weeks ago after purchasing the radio on BestBuy online because I couldn't get transferred to a store for anyone to pick up the phone. I find out two days before the install that it can't be done because they need to order more parts and are just now getting to reviewing the order. Of course, I've already taken the day off. I was then told they were doing me a favor by calling to let me know vs letting me come into the store the day of the install. I guess they are because, admittedly, that probably would have been a bad scene. The first person I talked to was a Supervisor and he told me "this is my fault" for not getting all of the things needed for the install. Unfortunately, I had no idea what additional things I would need. After the supervisor of the "Geek Squad" team stopped interrupting me about how he was doing me a favor, I asked to speak with his manager. He then told me he refused to do the install for me and I could find someone else for the job, he then laughed as he put me on hold for 10 minutes. Finally the manager got on the phone and was immediately short with me. After explaining the situation he seemed to better understand my challenge, although, offered no help in getting it resolved. Come to find out he was the sales manager and not the actual manager of the Supervisor. I asked for the Supervisors actual manager and he finally told me her name but couldn't help tell me when she would be in the store. After sharing my frustrations, which were stern, he put me on hold without saying a word. In a customer service world, I can't believe employees don't try to understand how their companies processes, their attitude, and the way they act affect sales. Which, ultimately effect their jobs and their own impression, not in a good way, with customers and people in the community. I'm ashamed I even considered best buy for my business. It will never happen again.