Fort Worth City Credit Union in Fort Worth

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comments 5

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  S Francisco

  :: 13 April 2018 18:47:31

  Fraudulent activity was suspected, I was called by a very nice team member, the transaction(s) stopped immediately and the occurrence was handled professionally. Thumbs up! As far as on a more personal level, Ms Sarah Whitt, is an asset to this credit union, beyond compare. She is the most professional, sweetest and most friendly team member there, and any where else I have ever done business. She has a genuine concern for you as an individual, not just as an account holder/ member. And that means more than I can ever express appreciation for. Ten STARS!

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  Fredrick Pitts

  :: 22 February 2018 14:42:52

  People are nice and helpful.

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  N Johnston

  :: 29 November 2017 13:24:13

  I very rarely write reviews, but I just had to this time. I've been with FWCCU since 2007. This week I had one of the best experiences I've ever had. I literally can't recall this high level of customer service anywhere before (I'm really serious) I had an issue with my account. I called and this wonderful person named Amy F answered the phone. We talked and she gave me some advice on how to deal with the situation. About an hour later, if that, I get a call AND an email from her. She didn't disregard me or my situation, as many people do these days. She spoke with her supervisor, on her own, and explained the situation, and helped me. Really, she saved me and my family and she will probably never really know how much her caring affected us. We need more Amy's in the world!

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  Bobbie Johnson

  :: 04 September 2017 09:53:42

  I have been a fwccu client since July of 1991 and can honestly say that I have never had a bad experience with them. The people who I have had the privilege of working with over the years have always been professional, courteous, friendly and more than willing to explain the answers to any questions I might ask. I will continue banking with them until my time on earth comes. And hopefully my beneficiary will just continue using them. If I could rate them higher than a 5 star, I certainly would! Thank you fwccu! !

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  Frank Smith

  :: 05 August 2017 12:05:41

  Friendly helpful staff. Great Credit Union