Foot Locker in New York

🕗 opening times

comments 5

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  Robert Rudick

  :: 06 July 2017 18:20:26

  Nice friendly staff. Very helpful. You can catch a deal every now n then.

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  sham thompson

  :: 14 June 2017 10:02:13

  Always ready to help and find what you looking for

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  Tenzin Ngawang

  :: 29 May 2017 20:44:54

  I wouldn't even give this store a star but that wasn't an option. Customer Service lacks really bad at this store. My boyfriend and I walk in, no one welcomes you when you walk in, after 15mins one lady just asked is there a shoes we would like to try. I said not right now. Then when we saw something we liked I asked another girl for a size for prestos, she said no half sizes in prestos with an attitude. So we got an 11. The shoe came out, dirty white prestos. W. Black dirty skuffs. They didn't fit. After we went to return the shoes we purchased yesterday. The girl who first spoke to us said at the register. "They want to return". The same girl who got us the prestos walks up and says "where did they get it from?", (Not like it matters because it's the same company) She then Looks at the shoes and goes "We don't even have those" ( I said yes, you do, its in the front). She then takes the shoes and walks to the back with them, Comes back and says where is the coupon for the receipt? (You are only supposed to take the shoes off the counter when you are sure of a return. Do you not know what shoes you sell at your job?. It's a sneaker store?.) I said it's in the other shoe box. She says we need the coupon to do the return. I said I have never heard of that. Where does that say it on the return receipt, in the fine print. She doesn't reply. Then I said can't you look into the v.i.p number and void it there. she said no with an attitude, rolled her eyes and looked at me like I was speaking alien. Overall nasty attitude, not pleasant. I then called another footlocker not far from there and asked her a question about the returns and etc. She was very nice and explained the policy and said they are able to return it and they can void that coupon thru the system. I have shopped at footlocker for over 15years and to go thru this aggravation for a return is ridiculous. Overall the girl was nasty, rude and I would never want that kind of attitude, working at a costumer service/retail store. I feel that coprate should send some spies in and re-evaluate who works for their franchise, Because I was disappointed and disgusted by the way she spoke to us, Like we were some degenerates scheming for a $10 dollar coupon. The reason for the return was because online was cheaper by $40-60 dollars per shoe. Still bought from the same company. I'm not one to criticize how someone works. But today's experience was not unacceptable.

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  Sebastien Shan

  :: 06 April 2017 18:26:59

  Great shop with helpful staff. Sales personal helped me check many footlocker locations near by for a shoe I've been looking for for awhile.

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  Mads Fruergaard Nielsen

  :: 14 May 2016 10:00:39

  This shop has a pretty good selection and friendly staff.