Fontainebleau Miami Beach in Miami Beach

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comments 5

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  Insight Kitty

  :: 22 May 2018 23:41:33

  One of the best choices we have made! I went to this hotel for my anniversary and the whole experience went perfect. Our stay lasted 2 nights. The staff made us feel very special and would ALWAYS go above and beyond to help us. They even surprised us with some champagne to celebrate! We chose the pool/ocean view room of course and we are not really morning people but the sights made us want to go out , explore and do more! Most of our time was spent at the beach and pools. The pool had so many little nice spots and excellent tasting drinks! I went shopping down the streets in the day and at night, we found a club nearby with amazing Djs and chic crowds. We danced the night away! :D

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  Michael Spinks

  :: 15 May 2018 14:10:13

  5 Star resort with 2 Star service. After multiple issues (the door to our room being left open on 2 different occasions by their staff, just to name a few) we talked with Bruno, the Hotel Manager. He was very courteous and seemed willing to help. He told my wife that he would not require us to pay for our room upgrade. However, when we checked out of the hotel the following day the charge was still there. We knew he wasn't there yet as we checked out at 6am so we assumed he would take care of it when he returned. I sent Bruno an email the following week thanking him for talking with us and detailing our experience. He said he wanted to build a relationship and invited us to contact him personally for a future stay. It has been close to 6 weeks since our stay and we still have not been reimbursed for the room upgrade. I have also emailed Bruno 3 times asking for information on a future stay as my wife and I are planning our summer travel plans. No response yet. We had high hopes that the negative aspects of our stay would be acknowledged and management would do what they told us they would do. I'm not sure why they are not honoring their commitments or returning emails. I was willing to give them a second chance and build, as Bruno suggested, a relationship.

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  Joyce Logan

  :: 04 May 2018 16:24:59

  I have not stayed here recently because I decided to try something new. I stayed at the Grand Beach Hotel close by and it was a HUGE mistake. I left several messages for the manager at the Grand Beach Hotel and he will not call me back. The reason I am writing this review here is because I have stayed at the Fontainebleau several times and it was always outstanding customer service, outstanding food and just overall a pleasurable experience. If you are trying to make a decision on where to stay, do yourself a favor and do not stay at the Grand Beach Hotel. Fontainebleau is far more superior.

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  Rgm Meeks

  :: 03 May 2018 20:56:54

  Great view of basically everything you want to see. Alert and prompt valet. Kind front desk employees. Magnificent rooms especially top floor ocean view. Relaxing environment and down right a very enjoyable place. Great pools. Close to everything.

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  DeNNiS j C

  :: 01 May 2018 11:36:26

  The Fontainebleau Miami was awesome, we were greeted nice and got an ocean front room with 2 bed at the Chateau. The smell of the place as you walked in the lobby was very good the atmosphere was very nice elegant. The elevators are fantastic the hallway leading to our room was very nice, smelled nice and very clean. The room was super awesome. The only about it is that the snacks, water, wine in the room have s charge of you pick it up after 20 sec which I believed should been explained during check in. In addition there was an added charge for others things which I believed should have been explained and disclose during check-in. so no surprise bill/charge during check out. Other than that the place is awesome, they have 11 swimming pools(I only experienced 5 if them). The parking was expensive overnight at 48, but that is I guess expected at this place. There is a public parking next door which only flat 20 for a day. Also, service charge of 18% is automatic on every charge around the place such as restaurant, spa, drinks by the pool and etc Overall, it is a very good experience even for an overnight stay.