FLOOR TOWN in Paramus

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comments 5

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  Dina Muschinske

  :: 05 February 2018 13:36:51

  We ordered 2 special order carpets the week before Christmas and were told they would be ready in 1-2 weeks. Two weeks went by and we still hadn't heard anything so we called. The person who answered the phone was not able to give us a straight answer and we were told someone else would call us back. That person never called back. So we called again and after a lot of back and forth we were told one would be ready Wednesday and one Friday. My husband calls Wednesday morning to see if the carpet is ready and is told it was not. (Good thing he didn't waste his time going there!) They could not tell us a firm date. After a lot of back and forth and unnecessary phone calls we finally received both carpets (weeks later) and not at the same time. Sales staff is pretty useless and couldn't tell us anything. Don't shop here if you can help it.

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  Margaret Brevetti

  :: 20 December 2017 21:34:11

  The process of replacing carpeting in my home was made very easy by the staff at floor town. Michelle was very knowledgeable and helpful in assisting me with my selections. The installers were very good at what they do as well, and cleaned up after the job was completed. I plan to use Floor town again with any future projects.

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  Gyongyi F

  :: 16 November 2017 13:19:58

  What a great experience from start to finish! I highly recommend Floor Town to anyone. Excellent customer service, very helpful, knowledgeable professionals. I love my new floor! Thank you Vinny, Cynthia and Michelle for your expertise!

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  Sigan Wilson

  :: 24 October 2017 12:57:02

  I used Floor Town to install carpeting throughout my entire condo (first and second floor). Exceptional service from the minute I stepped through the door. Michelle took the time to walk me through various questions I needed to consider before purchasing a carpet – questions I didn’t even know to ask. End result, was a solution that fit within my budget, and great product. Installation was just as easy. The team was fantastic. I received a call before they arrived, and after they were done for the day. Everything was always cleaned up and ready for the next day’s work. I highly recommend them for any of your flooring needs!!!

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  Joel Gedroic

  :: 06 October 2017 14:46:35

  Great service, great to work with and really terrific results. We were trying coordinate a half dozen contractors and Dave Federici at Floor Town stepped up and really helped us sort out the logistics for all the trades. We have had several contractors come through the house since FT finished their work and we've heard nothing but compliments about how the floor has turned out. Great job Floor Town!