Fitness Incentive i Babylon

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kommentar 5

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  Vicky C

  :: 28 February 2018 22:24:14

  I was a member a few years ago and recently returned back in the last 6 months. I am very happy with their customer service, especially after I had to leave a class from being short of breath. They checked in on me while I regrouped and the following day asked how I was. I love the Yoga studio and with Dina's care it is just amazing on how I feel after my yoga classes. I have been going to gyms most of life and this one feels like home and I am so glad I returned.

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  adrienne drenckhahn

  :: 08 September 2016 08:41:44

  I absolutely love the classes here. Every instructor I have had has been wonderful and there are plenty of classes throughout the week. Also, the equipment is clean and does not appear to be worn through as I have experienced at some other gyms which was a big deciding factor for me. I would definitely recommend this gym to anyone who enjoys taking classes. If you take the classes, the price is definitely worth it. Reading the other reviews I would like to comment that I have not had a bad experience with customer service and everyone has been very friendly. Although I will say that I was confused and disappointed when I was getting information about the gym that I was not given a tour. I think that for prospective customers that a tour is very important especially since after a few visits to the gym I could not figure out where the yoga studio was. I eventually did ask the front desk and they walked me down and show me where the studio was which was very nice.

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  Bff Julia

  :: 15 January 2016 01:28:13

  The staff including management are terribly rude and snobby. I went to inquire how to participate with the challenge being advertised around the gym. I stood at the front desk for a few minutes before I interrupted the conversation the workers behind the desk were having. I said excuse me, can you provide me with information how to join the challenge... The response I received was unexpected. With an eye roll I was told the nutritionist running the program was not available. Then they went right back to their conversation. I expected maybe a flyer with some details. Take my information or something. It felt awkward and uncomfortable so I left. The next day I asked to speak to the manager to see if I could obtain the information about their program and I mentioned the treatment I experienced the night before. Her response was "I heard how you (as in ME) interrupted and her night manager". I was dumbfounded! I apologized for interrupting and tried to explain about my inquiry. It didn't matter, she wouldn't even listen to me going on to say that I can't treat people like that?!? I don't know where they get their people skills from! In addition to their poor attitude $55 a month I expected a clean locker room! The parking is terrible. I will Not be going back nor will I ever refer anyone to this place!

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  sara Larocca

  :: 15 June 2015 21:40:27

  Positive, Uplifting, Righteous, Non judgmental, Inspiring. I am Blessed to say the adjectives above describe my place and position of employment here at Fitness Incentive. I appreciate the members who show up with desire I appreciate the members who show up with uncertainty. I appreciate my co workers who show up with the most innovative news in fitness I appreciate the practice that we are a team at Fitness Incentive and no question goes left unexplored or unanswered. This is not a place to envy this is not a place of ego this is a place of entry and acceptance. This is a place where you will be heard and you are offered the tools of your own transformation. I appreciate Cor and Kenny Brown. We as employees and members are who they value in all of their decisions, not for financial gains but rather for what helps us all create happier and healthier versions of ourselves. If you have been here you KNOW and if you haven't been I'm inviting you to a place I promise you will latch on to something or many things that you won't ever want to let go of. Trust in you, Believe you can, and move forward and Up!!!

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  Janet Caen

  :: 28 April 2015 01:09:11

  I joined for their #1 rating, but when class schedules and day care no longer met my schedule I was left with just the gym, which wasn't worth the cost or the aggravation. (BTW #1 comes with A LOT OF HEAVY CAMPAIGNING.the only time management came in to interrupt classes and make an announcement was during their campaign asking everyone to vote as often as possible. Including campaign posters in the locker room and throughout the gym.) I personally had found myself sitting in the women's locker room only to be intruded upon by the janitor and his vacuum on a few occasions, while my daughter was surprised by him as she walked out of the shower wrapped in a towel. We were assured that there was a procedure in place that a female staff member checked the area prior to him entering, but "she" never preceded him when he entered while I was in the room. When I let them know, 2 weeks in advance, that I was moving and I was cancelling my membership, they terminated my membership immediately. The following day, when I came in to workout, I was confronted in an accusatory manner that they had "graciously" waived cancellation fees "even though" I had initiated the cancellation!!??? By law, they are required to provide me a refund because I'm moving outside the 25 mile radius. There are a lot of great instructors here. Sadly, in my experience, it's the arrogance and ignorance of customer service of just a couple of people that I came into contact with that has brought FI down to a ZERO rating with me. Had they simply handled things in a manner that respected the situation it would have changed everything to their favor. (Just as they persuaded me to vote and help them get their #1 ranking.)