First Tech Federal Credit Union w Beaverton

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komentarze 5

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  Pablo Satche

  :: 25 October 2022 18:49:23

  VERY POOR SERVICE!. I checked in at the entrance that I needed help with a CD account and had some questions about savings account. I was told the wait was 5-10 minutes. After I had been waiting for about 30 minutes an accountant lady with short hair came to me and asked what I needed. She said I had to check in again and she chose to help someone else over me that just had came in. I waited about 10 more minutes just to find out the person was not able to help me with the CD account. Not sure if it's because I am Hispanic or because I was not dressed up in a suit or maybe they just don't care about certain customers. Not ok and not acceptable. Very disappointing.

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  Abigael White

  :: 24 October 2022 19:25:38

  A 2.2 star rating doesn’t do this joke of a banking institution justice. They froze my accounts, didn’t call me back for a week (after daily phone calls from me), stole almost $1,000 from my checking, approved me for a credit card that never showed up, and were rude, dishonest, and arrogant when I contacted them about these issues. Worst bank ever. No interdepartmental communication, no accountability, no credibility, no interest in actually serving their customers. They only want to sell you products, trick you, and collect on as much of your income as possible.

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  Dallas

  :: 26 September 2022 16:11:21

  I went into the Cedar Hills Branch this past Saturday. I made an appointment for a simple debit card replacement. I arrived early to my appointment to be respectful of the branch employee's time. I don't want to make people wait for me, and I expected the same in return. When I arrived there were three people working and about 9 people waiting to be helped. Which should have told me to just give up and go home. After 10 minutes past my scheduled appointment I checked in with the woman at the front desk and was told the my person was still with other customers and she would be with me once they were done. It took about 20 minutes after my scheduled time to see someone. What is the use of taking appointments if you aren't going to keep them. I am seriously looking into other banks. After having this account for over 40 years this place is just not worth the hassle. This new method of banking is poop show. To keep it PG for all audiences. This is the same experience I have had every time I have been in this branch. This method of banking is more about avoiding your customers than helping them. Very disappointing!

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  Lon Escherich

  :: 17 August 2022 00:12:55

  Total Disaster! I was a loyal 1st tech customer for over 30 years. I had several loans through them and I was always in very good standing! Then they expanded several years ago by merging with an outfit in California. Bad News ever since!! Their new branch in cedar hills (which they call an “experience center”) is a disaster!! The “experience” has been: since you don’t have an appointment you can wait outside for 90 minutes and then you can cash your check for $1200; other times, please give me your name, have a seat until our “team” can provide teller services ( in about 10 minutes) for you; team member telling me that if I want drive through service I can go to a branch in hillsboro; manager assuring me that this branch is the format for all future branches; loan officer telling me I can get a better deal elsewhere, etc etc. It appears they want members to do everything online. I’ve been doing 90% of my banking online since the mid 90’s, but sometimes it’s essential to actually go to the bank. Since their merger and the construction of this new mini branch, it’s been a nightmare to go to there! I finally closed my account a few months ago and went to another credit union and I couldn’t be happier. Only regret is why I didn’t do it sooner!

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  Mark Godfrey

  :: 25 June 2022 20:18:31

  Terrible experience. One actual "teller", 15 people waiting for help. Waited for 30 minutes to make a simple deposit. I really HATE the new branch model. Also overheard 2 potential customers being turned away, with "sorry for keeping you waiting, we can't take care of your request, you'll have to come back during the week". I've been in this branch 4 or 5 times now, always the same problem. Guess I'll travel all the way out to the Cornell branch, which is a traditional user experience with real tellers and only takes a few minutes to make a deposit.