First Coast Service Options Inc. in Jacksonville

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comments 5

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  Ryan Winkler

  :: 21 February 2018 14:15:15

  Poor customer service, poor attitude when dealing with providers. They try to push you to online services when they could tell you the information. No effort to do the bare minimum, think they are going the extra mile when they are simply doing their job. This government contract should be reconsidered

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  jpalamaro

  :: 17 October 2017 09:31:58

  I have mailed information they requested twice, but continue to receive the same unfounded, letters. I am now using the mailing address found on the Internet to send via certified mail.

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  Linda Exley

  :: 18 May 2017 21:31:11

  Worst experience of my life! For over a year I have been told i was born 1914 and dead! I have provided all data to verify who I am including letters from social security. FCSOI will not correct their records or file the claim!

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  Bob Radford

  :: 20 April 2017 12:29:43

  Worst experience ever. First Coast Service Options Inc. would not offer any assistance because we were not a doctor and they would not provide a phone number of a representative to assist us. We have submitted all the documentation requested 3 different times and still no progress on our medical claim.

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  George P

  :: 16 May 2016 15:24:06

  We had a Medicare Payment to us (a check from Medicare) returned by the bank (Bank of America) marked "Refer to Maker" and an extra charge of $12 for the returned check. On May 16, I have spent 3 1/2 hours on phone trying to understand why the check was returned. I called First Coast Service. A woman there said they couldn't help and gave me a Medicare number. I talked to three people at Medicare. They could provide no reason and suggested the Bank. The bank person researched it and found no reason. Said I needed to talk the issuer of check -First Coast Service. I called them again and another woman said "I can't help you. No there is no one here that can help." I mentioned that First Coast issued the check. She again said No one in First Coast can HELP YOU! I tried to find First Coast management on the Internet. No luck. I it is a maze without a name or a person responsible!