Firestone Complete Auto Care in Stamford

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comments 5

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  Gurutze Barluenga

  :: 31 May 2018 14:38:27

  We got a flat tire returning home on Memorial Day, and this was the only place in the area that was open to help us. They had other customers, but they were able to provide a fairly fast and very good service. Eric Deleon was extremely professional and understanding in a moment in which we were a bit stressed (we had to make it to our home by a certain hour).

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  Morgan English

  :: 02 March 2018 20:46:35

  Super helpful and friendly when we got a flat tire, they were chill and worked quickly. Thanks so much!

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  craig fogarty

  :: 22 January 2018 11:39:49

  Not a good place for service. You better off bringin your car straight to the dealer. I got my car fixed over a month ago with their parts. Next thing I know my engine light comes on again one month later. Did a diagnosis and it turns out that the part they put in went bad. So I brought it back. They told me they have to get the part from the dealer in order to fix the problem again. Then waiting for 3 hours only to find out that they claiming that they can't get a good deal with the dealer. Which makes no sense if they claim they gave been dealing with them for years. So I had to get them to give me a refund. Meanwhile the front desk guy getting rude with me when I asked him questions regarding the whole situation. Can't believe the arrogance.

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  Richard Pizzicara

  :: 01 January 2018 06:47:47

  Ryan the new store manager was great! Explained everything and said I did NOT need new brakes. Honesty and trustworthiness are very important traits and he has them in spades!

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  Claudia Veihl

  :: 21 December 2017 14:46:29

  Usually I don't write reviews anymore but I had one bad and one excellent experience in the last week getting new tires for two cars. Which led me to write a review for both places. A week ago I had an 8am appointment to replace the tires on my car at Firestone on East Main Street in Stamford. First they tried to double charge me the one time alignment and the lifetime alignment at the same time. After I pointed out that my initial charge was $600 odd dollars (without alignment) and not $1000 odd dollars (including the double charge) they apologized for mistake. I was told it would take 1.5h. Fair enough, if on the long side. In the end it took them 2:45h. The only way it could have taken that long was if they did multiple cars simultaneously. While waiting the front desk was not staffed half the time which led to at least 3 customers walking out after waiting for 10-15min. A handful of customers came in for emissions tests and were told that the software wasn't working today. The people working there were polite apologizing for the delay other than that I had the feeling that the place was either poorly run, understaffed or they overbook appointments. Or a combination of all three. After that hassle I decided not to go back for my husband's car that also needed new tires. Today I went to Town Fair Tire on Main Street in Norwalk, 9am appointment - got the correct price charged and exactly 30min later I was out the door. They have a video monitor of their garage in the waiting room where you can watch the guys working on the cars. While I watched one guy was working on my car the whole time from start to finish hence it took only 30 min and not 2:45h. So, I was very pleased with the whole experience today.