Firestone Complete Auto Care in Portland

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kommentare 5

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  Natalie Battistone

  :: 26 April 2018 18:41:12

  This FIRESTONE is one of the best auto care centers I have ever brought my vehicle to. My Subaru had to be towed from Cannon Beach all the way in to Portland on a Friday night when my alternator quit. Daniel answered the phone late Friday evening with as much kindness and alertness as you'd expect talking to someone at 10am. He listened to my situation and coordinated a drop off plan so that my vehicle could be worked on first thing SATURDAY (!) morning. I live in Idaho and needed the car to be safe and operational to return on Sunday. He gave it the full Firestone inspection in addition to replacing the faulty alternator and ensured me that everything was in order to take the car back on the road. I am immensely grateful for their amazing service and would recommend them to anyone.

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  Rianna pangelinan

  :: 22 March 2018 17:02:08

  STAY AWAY. Went into the shop to see if our car was alright to drive, they told us to leave it overnight and they’d check it first thing in the morning, we called at 9 am and the car was not checked yet, but they said they would do it within the hour. We care in at 12 and the car hadn’t been checked yet. They tried to rip 6 college students off and tried to charge double the price. Then they refused to give us our car, one guy said “you can’t take your car, either you leave it here or get it towed.” Go some place else for help and better service!!!

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  codo114

  :: 12 March 2018 00:41:40

  I’ve been to a different Firestone establishment before (Gresham), and usually did the same service each time (lights, oil, tires, etc.) and usually I was back in the road in 60-90 minutes. THIS place on the other hand is a completely different story. I had brought my car in first thing in the morning so they can get straight to work on it, which they did. At 8:17 AM I sat down as they began working... 9:17 AM, the car is still off the ground... 10:17 AM, I am now trying to answer the question “How many morons does it take to screw in a new headlight!?!? Apparently a lot!” And FINALLY at 10:56 AM, they released the car back to me ready to go home. To make matters worse, NONE OF THE HEADLIGHTS TURN ON POST FIRESTONE!!!! After nearly 4 hours of waiting, dealing with unmotivated mechanics who wouldn’t talk to me louder than a slight whisper, and malfunctioning headlights, I will GLADLY go elsewhere for my auto repair and maintenance needs. I also overheard a lady who left her car with them two days prior, and when she took time out of her day to retrieve it, they STILL hadn’t finished their job. The service at this establishment is absolutely PATHETIC!

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  Jeff Wagner

  :: 03 March 2018 22:01:16

  I was so thankful to find this place. The entire crew took great care of us and got us out fast! My family was on a trip from Seattle when we broke down. Alana took great care of us, even offering to stay late for the tow truck to get us in. In the morning John and Daniel got our repair done in record time. (I didn't catch the name of the mechanics, the whole team worked so hard. They could have up-sold me a ton of items. However they got me out with a fair price and great service! Thank you!

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  Armando Cifuentes

  :: 26 February 2018 21:24:05

  As always, great friendly service. I was taken care of without an appointment. Had to wait a few hours but understandable.