Firestone Complete Auto Care in Seattle

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comments 5

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  Brody Willis

  :: 21 March 2018 03:33:40

  I used to bring my car to Pep Boys in SODO for service; and for a while, they were fair to middling - nothing great, but nothing bad, though I began to notice that I kept returning more frequently than I wished. But, they were cheap, the mechanics were friendly (if a bit too familiar), and I didn't mind: it's an older car; what did I expect? Then, one very hot summer day, I watched the temperature gauge shoot to its uppermost limit. I had just come from Pep Boys - what could have been the matter? I filled it with coolant and water to keep the engine from burning, then returned to the shop: the radiator had been inexplicably drained. Then, one day, I was driving down 99; I had just come from Pep Boys. The brakes gave out completely. Through some miracle (and setting aside false modesty, some very skillful driving), I made it back to the shop: the brake line had been inexplicably cut. "I nearly died - may I please get a refund and free service?" Manager: "Welllllll...." I returned a couple more times, but their service became less and less trustworthy and people quit en masse. I departed. After a single encounter with Moss Alley Motors (my goodness, those folks were strange and abrasive!), I decided to try Firestone on MLK. On their first inspection, they discovered and clearly identified what the other mechanics had carelessly ignored: the bolts holding the engine in place were rusting and broken; the timing belt needed replacement; 'who did the work on the rack and pinion?!?'; oil leaks; worn tires; broken tailpipe; and on and on. The bill was daunting, to say the least. But my poor 89 Camry wagon (which was otherwise in legendarily good shape for its age), needed a drastic make-over. And when they were done...the problems vanished. It took me a couple months to pay that bill, and finally retrieve my car, but the problems had been resolved. One and done. I returned after nearly a year away (bad, I know), and the recent problems I've been having? Repaired under warranty. Come to a follow-up at the weekend to sort out another warranty-related problem, and you're good. The bill? Not daunting. Paid it right away. Car operated perfectly. A lot of folks gripe that this Firestone costs more - maybe even too much for some (see bromide above). But with this shop, the old maxim, 'you get what you pay for,' rings absolutely true. They cost more, but they got the job done right the first time; they were very transparent in their services and pricing; they answered all my questions courteously; they graciously gave me discounts in addition to honouring my coupons; their work and all the parts are guaranteed; and they have thus far kept my beloved wagon rolling. So, until this shop falls into some disrepute (hopefully not involving cut brake lines), I shall be returning to get my vehicle maintained and repaired here.

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  casanovalin206 187

  :: 26 February 2018 15:38:39

  Service tech said he was going to get me a quote for my vehicle and call in a couple days. I called them to check on the quote and they never even attempted to get it. The guy on the phone argued with me instead of trying to help me and get our business. They have horrible customer service. Will never go back again nor would i recommend them

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  CK Hwa

  :: 14 February 2018 14:04:22

  Uncourteous. I’ve never been to a shop who makes the customers run out to get the odometer reading for their paperwork. 1+ hour to fix a simple flat tire (and I declined the safety checking) even while there’s no other customers waiting.

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  Chet Pohlman

  :: 13 January 2018 19:54:12

  Pre-arranged an appointment to have my vehicle (oil change). The total time spent waiting for service completion was 2 hours and 53 minutes (branch was busy this day and short staffed). Giving an extra star as the branch covered the cost of the oil change due to the wait time.

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  Cathy R

  :: 30 November 2017 02:31:40

  Great place, great staff. Far far too crowded. They need a bigger place to retain customers!