Firestone Complete Auto Care in Wayne

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comments 5

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  Cindy Minster

  :: 08 February 2018 21:30:36

  I saw some of these old reviews so I was nervous and skeptical taking my car there but I had called in for 4 new tires for my 11 Corolla and I spoke with a Jonathan over the phone he quoted me several options on tires for my car but I’m a girl what do I know so I said I’m not sure whatever cheaper is.. so he then asked if I would like an appointment to have done I said I need them that day around 400pm so I had should up around 530 cause was late from work I walked in a was greeted by Jonathan yet again and it made it comfortable to know was same person I was talking to on phone . He went in detail on the tires options and even showed them to me in person we would up deciding on champion fuel fighter ones for a reasonable price he said he was gonna do his best for me . He offered alignment which didn’t know what it meant til saw the report it was out and he was polite and sat and talked over alignment options chose the lifetime when the work was completed I was impressed he was knowledgeful and polite and courteous of what I needed even after me knowing nothing.. so thank you so much will be back

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  Jonathan Potoczak

  :: 08 February 2018 14:07:22

  I appreciate the staff all around especially the techs they now how to explain everything in-depth for you which is helpful contrary to other posts on here they are not rip offs but are just in line with pricing from other companies also they offer price match on tires .. how could you go wrong the manager name Devon and service manager David are respectful people .. please don’t knock them til you give them a chance ....

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  George Bekhit

  :: 15 January 2018 13:07:02

  Nice people , perfect service. Thank you

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  Eugene Heimur

  :: 23 September 2017 02:02:22

  Use firestone for just wheel alignments. Everything else is too expensive and any big work is shipped out to different locations. These mechanics here are at best C+ quality and yes, they are expensive with all the overhead they have to pay.

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  Jeejo Thomas

  :: 29 May 2017 11:33:35

  I went last month for oil change and they recommended brake fluid change, showed me purple strip indicating it's needed right now. I agreed to change along with other recommended services. Last week my car stalled and needed the battery change. Guess what the first recommendation was - battery fluid change under system critical failure section. I asked why it is needed with in three weeks and answer I got was, out is just recommended and I can ignore if I have done already. Not sure if Firestone was dishonest or just want to sell me their credit card they they insisted three times. It was poor and pathetic service overall.