Firestone Complete Auto Care in Fairview

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comments 5

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  Victoria Cepeda

  :: 27 May 2018 08:52:56

  Perhaps great service center for tires but not for mechanical diagnostics or full service. Had a mass air flow sensor issue causing car to stall a bit when hitting gas. Was told there was nothing wrong with car. Thankfully, real mechanic took car for a spin and detected issue. Overall, great discounts but service could have been more comprehensive. An honest, "we don't know what is wrong" vs a "we didn't find anything wrong with the car" could have signed me up as a recurring customer. I will not be returning.

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  Agnivesh Mishra

  :: 25 May 2018 14:37:16

  Bad experience!! I went to talk about a problem and I thought, in the case of my car, that brakes might be an issue; instead of helping me out to know what the problem was, the guy just wanted to get the brakes changed. Later when the problem did not get resolved entirely, he put the blame on me, telling me that I had told him to change the brakes. I am not an expert and we come to these "specialists" to help us understand what the problem is. He was, however, more interested in just selling me his services and in putting the blame on me. The only reason I gave even 2 stars is because of the other guy who was still reasonably helpful and understanding. But, then again, I don't know who pulls the strings there.

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  BW

  :: 03 April 2018 15:41:31

  I needed to have a tire replaced because of a flat. They encouraged me to get 2 of them done since it was getting close. The front two were the most worn. They(because I didn’t mention it) replaced the back two and left the most bald of my tires on the front. My car is front wheel drive. This jerk didn’t rotate my rear tires to the front. Now they’re even more worn and need to be replaced sooner. It’s all about them in the end. They just want more money

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  Luis Bermudez

  :: 05 March 2018 18:47:53

  Came here on January 2018, to get a flat fixed and wheel alignment. I asked how much was the flat fix and he said “$32”.. $32 for a plug. I said I’m already here.Then the front desk person called me after dropping my car off and said he could not fix the flat because it was plug before. He said “it’s our policy” and added that my tires is worn out from a corner and I “needed to change it”. So didn’t any alignment because I’m not paying for a new tires when it was good. Waste 1hr of my life and got nothing done Took my car to Hudson Honda Dealer. They said the tire can be plug again because the location of the new plug is far apart from the other. They plug the tired free of charge since I’m usually getting my car service. ( I initially went to Fire Stone thinking they will be faster and all this happen).

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  Joe Luongo

  :: 18 December 2017 15:38:25

  We decided not to take our car here again. We inquired about getting new brakes. We told them the exact make, model, and year and asked for a price. They guy said they don't cut/resurface the rotors on foreign cars, so the price depends on the cost of new rotors. The guy claimed the rotors are "composite" even though we told them that they are STEEL not COMPOSITE. We asked if that is the policy for foreign cars, and he said not exactly policy. The rotors are obviously steel and THEY said several times that these are usually "composite" -- which is BS. We told the guy they are STEEL. The price for brakes would have been $185 front or rear -- for their "Standard Brake Service" which is just putting on new brake pads. The brakes that they were including for that price are from Advance Auto Parts. They wanted to charge more for Wagner, etc. I would not take my car here again, because we no longer trust them. Absolutely not. Corporate commented on our Yelp posting, but they don't seem to have a grip on what their customers are being told at these locations, and we have no interest in discussing this with them.