Fifth Third Bank & ATM in Nashville

🕗 opening times

comments 5

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  Nicole Rachelle

  :: 18 May 2018 20:45:59

  ATM using credit card (all I had): Withdraw temporarily unavailable

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  Wai Mai Lydia Tsang

  :: 03 January 2018 15:12:20

  Mandee that served me around 13:07 on 1/3/2018 was very unprofessional and rude. The western union is offering mobile service to transfer money and this branch is one of the participating location. The lady told me she is not set up for that and she told me firstly it would be her first time to do it as she has never done it before. I said that is fine, everyone has his/her first time as long as you are tying to help the customer. Later on, she said she is just a flow and never meant to set up to do western union. The branch clearly stated the western union service is supported and would be open til 5 pm. The western union agent confirmed to me the branch should be able to help me and the agent would like to talk to the lady and the lady was unwilling to take the call and said she has many clients in the line. To be frank, I am the first customer before all other clients. You do not skip the clients when you are still serving the current one. It was rude from her side. The managers apologized which is fine and I tried to explain to them what is happening and the western union representative would like to speak to them but one of them is unwillingly to take the call. The managers explained to me of labor shortage and is not able to serve the client. If your store is opened, you should be prepared to serve clients. You could have put a sign saying no western union service available today. However, sign is on. In additions, the staff and managers keep turning me away to another location but I have repeated myself 4 times, the store is not opened today. This branch is horrible, please do not go there. Thank you for your attention.

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  Dwight Willingham

  :: 19 September 2017 16:01:25

  Harassed by employee. Female with blue hair and her (bf, husband) harassed me for 5 minutes in the lobby for not holding a door for them. joke of a business

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  undrcroft

  :: 22 February 2016 10:44:19

  Signed up for an account under a promotion that they refused to give me credit for. I was told multiple times I would receive a call back about the issue and heard nothing. Then told I had to go into a branch to close my account when everyone else does this over the phone.

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  Christopher Smith

  :: 17 November 2014 09:34:56

  People only leave reviews when they're frustrated but I've banked with 5/3 for years with no problem. Customer service is always great. I've even had overdrafts reversed when it was my own fault.