FedEx Office Print & Ship Center in Brookline

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kommentare 5

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  Chelsea Cobb

  :: 21 May 2018 18:23:17

  I never write reviews but my experience at this store was beyond frustrating. I dropped off 2 boxes. These boxes had the same label so I was called to return to the store ( I will admit I didn’t know you couldn’t do this). So, I said I would and ask that they hold both boxes until I could return at which point I would consolidate them. They said fine. I returned 20 mins later. At which point they said they place one box on the truck going out tonight and I needed to purchase a new label for the second box. I explained I was told that they would hold both. The assistant manger took me to the truck got the box off the truck, however, then explained that since it had been scanned I couldn’t consolidate them into a bigger box despite the fact it would be the same label. He then assured me the price would be the same if I bought a bigger box as it would be to create a new label. I reluctantly agreed because I felt I was not getting anywhere explaining my point of view. And given the fact I was told the price would be the same. We went back inside to purchase the new label. The label ended up costing twice as much as the box when I pointed this out the assistant manger he just made excuses as to why the box couldn’t come off the truck. I explained I was past that now I’m angry that I was blantantly lied to about cost to get me to agree to something that was originally their error of putting it on the truck. Was offered no apology or compensation. Go anywhere else!

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  moshe sagi

  :: 07 April 2018 07:46:50

  Slow service, un friendly service, employees are lazy

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  Joseph Drebaum

  :: 18 January 2018 13:06:27

  Ran into problems I have never had at any other FedEx Shipping facility

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  M Palmer

  :: 16 July 2017 02:04:50

  Spoke with Mike and told him about my need and e-mail my file to him which are architectural drawings and he printed the wrong size paper them what i ask over the phone to Mike. when I arrived to pick up my prints mike was gone and young lady was there but was not much help to my problem at all and appear to me she had not interest in help me at all. next day i called mike and told him why he made the wrong thing and he said that what i had spoken with him over the phone he had forgoted what i wanted and that it was my fault for ''calling in the instructions'' and i should have email the instructions, and that me talking to him over the phone did not make me rite, but him instead ( and that I was wrong) a potential client. Horrible way of treating customers and not happy with his attitude and her either, becouse I paid for the wrong thing and had no choice and they would not make the effort to make it rite.

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  Jonathan Elcock

  :: 13 July 2017 16:39:11

  The guy in charge (not sure if manager or franchise owner) is ridiculously rude, for seemingly no reason. A simple question turned into him shouting at me. Turns out he is a complete liar, and doesn't like when people find that out.... I had a large package sent to this location because it was close to work and I needed to sign for it. The package was rejected by the location for damage so I called the 1-800 number, and they told me the package did indeed make it to this location, and was there for me to pick up. So, I went in to pick up the package and after a few minutes, an associate came to the counter to help me. The "manager" was at the register helping another customer. She took my information and asked him about the package. He got mad because I was "interrupting" the other customer (really? I asked someone else my question) and said "Sir, that package is NOT here, and it NEVER came here." After a few more questions, I left because he just got angrier and angrier as I asked why the corporate representative was telling me something different. I've never had someone at a store get so red-faced and literally start shouting at me like that. The next morning I was able to pick up my package from the Natick distribution center. That's when it got interesting - someone there told me what really happened. Apparently, this guy at 1370 Beacon didn't want to keep my package in the store. So, he marked it "Damaged" when there were two staples loose in a 4-foot long crate, which means it gets returned to the sender. Then, for whatever reason, he felt the need to lie to me when I came in thinking I was going to pick up the package. Thankfully I was able to track it down and stop it from being sent back to CA, since there was actually no damage. My recommendation, head to the store in Chesnut Hill - they won't improperly mark your packages and then lie to your face!