Faulkenbury & Wright in Seattle

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comments 5

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  Daniel Yurcovic

  :: 23 March 2018 09:09:53

  Been going here for years, a bit pricey, but includes same day service and always very pleased with service and results.

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  John Randle

  :: 29 August 2017 12:44:08

  Great customer service, did a quick walk up alteration for me. Quality work.

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  scott myers

  :: 25 August 2017 13:08:55

  Expensive but oh so convenient so you have to pay - welcome to the new seattle

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  DAN KLEIN

  :: 17 July 2017 19:38:48

  $3.25 for basic cleaning of a regular shirt! That's insane. Shopped around the area, and they typically range from $2 - 2.50. Save your money, since they're not providing any added value.

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  Libby Welsh

  :: 14 May 2017 12:41:01

  I brought 2 brand new dresses here to have the sleeves shortened, and the hem shortened to mid-knee on one of them. The seamstress pinned the hem, but the mirror in the lobby is not full length, so I could not see where she pinned while standing up straight. I assumed she was aiming for mid-knee as I'd asked. I thought the length was fine as-is on the 2nd dress, but when I put it on to have the sleeves pinned, the seamstress suggested shortening it slightly. I said that I thought the length was fine already, but she insisted it would be better if it were hemmed. She's the expert, or so I assumed, so I gave the ok. When I picked them up, the charge was $154. Even the clerk thought it was a mistake and called the owner. It was not a mistake. My fault for not asking how much they charged for alterations, I guess. However, I've had many alterations performed elsewhere in the past, and historically paid about 1/3 as much for the exact same amount of work, so I think my sticker shock was legit. To his credit, the owner took $50 off the bill. $104 is still highway robbery, though, if you ask me. Worse was that the seamstress had talked me into having the 2nd dress hemmed when I didn't think it was necessary, which I can see now was just to jack up the bill another $40. The hems were done to mid-thigh, not mid-knee. If I lift my arms even slightly, both dresses ride up to crotch level. They're basically long shirts now; I can't wear them without pants underneath. I took them back to see if they could be corrected and the owner argued with me for 10 minutes, repeatedly claiming that they'd done exactly as I asked when obviously they had not. At one point he actually suggested that I return the dresses to Target, where I purchased them, as if Target accepts altered returns. So, basically, he was suggesting that Target should refund me for the original cost of the dresses because now they're ruined, but I wasn't entitled to a refund from him for the botched alterations that caused them to be ruined in the first place. I said that I wasn't interested in arguing - the dresses could not be returned; my only interest was in having them fixed so that I could wear them, and I wanted to know how much more that was going to cost. He continued to argue that the dresses didn't need "fixing" because they had done exactly what I wanted. I can't think of anything more futile than continuing to argue over whether I wanted the dresses that short when I am standing right there asking how much it would cost to re-do the hems because they are shorter than what I wanted. Rather than answer my question and potentially squeeze a little more business out of me before losing me as a customer forever, he preferred to continue arguing while claiming that he was not, in fact, arguing. I still can't get past the fact that, against my better judgment, I was actually trying to give this dude MORE money, and all he wanted to do was argue. This is some of the worst customer service I've ever experienced. Finally, I simply thanked him for his time and left with my dresses. I took them to another tailor who, unfortunately, confirmed that they're ruined because not enough fabric was reserved to let the hems out more than maybe 1/2". My options at this point are to pay even more money to have them turned into blouses, or to get rid of them. If I cut my losses and just get rid of them, then I spent $92/ea on $40 dresses that I never got to wear. What a waste. Unless you enjoy paying astronomical prices to have your brand-new-with-tags clothes ruined and horrible customer service that would rather argue with you all day instead of offering viable solutions to problems they created, take your business elsewhere.