Falcone Subaru in Indianapolis

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comments 5

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  Melissa Hall

  :: 24 May 2018 10:17:14

  We had a great experience at Falcone. We worked with Tiffany Compton and she was fantastic! Quick response to all my emails and even gave me her personal cell number to respond to inquiries by text. She helped us find a Forester that was perfect for us. We wanted something used but with low mileage and a good price, tricky to find with a Subaru! She put us in a loaner car at no cost to us while they detailed the car we wanted to buy. She made the whole process easy and painless, answering all of my questions so quickly! Every time we arrived on the lot at least one person (sometimes more) would ask us how they could help. You can definitely tell the staff is not working on commission because helping the customer is the priority (as opposed to competing with each other). Buying a new car when your old one breaks down can be so stressful, but with Tiffany and the team at Falcone, it was painless!

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  Caroline Laudig

  :: 15 May 2018 13:18:53

  I walk with a rolling walker, so getting to the service desk and standing can be a little tricky. The service at Falcone is wonderful because they get me seated at a table in the waiting area and bring the paperwork to me. I appreciate this greatly. It shows a kindness and compassion for differing abilities, and the needs of the customer.

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  Melanie Verburg

  :: 10 May 2018 15:57:07

  After going to another dealer in town, we came to Falcone to look at a car specifically and I didn't end up liking it (forester). When I mentioned I might like a Crosstrek Gene quickly took me to the sales room and showed me one. When I decided I didn't like that one he patiently showed me the Outback I now own. I never once felt sold to. I felt like this was my decision and there was no pressure (this was not to say the same from the other dealer). I am elated I came here. I love my new-to-me car and the process was very easy. This was the first time buying a car and the finance employee made it feel like a breeze and that it was no big thing, that I did this kind of thing every day. I will sing your praises, Falcone. Thank you!

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  Brittney Lenfert

  :: 10 May 2018 13:27:27

  I came in to get one door ding removed and to have them look at my Eyesight cameras because they were rattling. The Subaru service team did an amazing job (as always) of keeping me updated through the process and the guy who removed my ding found a few I didn't even know I had. My car looks as good as new and is now rattle free! I never mind taking my car to the Subaru Service Department!

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  Kathy Harting

  :: 28 February 2018 07:05:58

  THIS IS ON MY DAUGHTER AND SON IN LAWS 2011 OUTBACK WAS TOWED IN BECAUSE OF OVER HEATED WHICH I UNDERSTAND THE RADIATOR AND HOSES HAD TO BE REPLACED, COST THEM 1100.00 PICKED UP DROVE HOME THE NEXT MORNING DID SAME THING WAS TOWED AGAIN AND THIS TIME TOLD HEAD GASKET WENT BAD AND WANTED 4000.00 TO FIX HERE IS MY PROBLEM WITH THAT I FEEL THAT THE MECHANIC MISSED IT, AND JUST ASSUMED EVERYTHING WAS CAUSE BY RADIATOR BUT KNOWING SUBARU ARE KNOWN FOR BLOWING HEAD GASKET A COMPRESSION CHECK SHOULD HAVE BEEN DONE WHEN IT WAS THERE FOR RADIATOR I BELIEVE NOT ONLY WAS RADIATOR AND HOSES BAD BUT I THINK HEAD GASKET WAS BLOWN AT THAT TIME ALL THEY COULD SAY WAS SORRY REALLY YOU SHOULD HAVE REFUND THEM THERE MONEY OR AT LEAST HALF OF IT. I HAVE WORKED IN DEALERSHIPS FOR OVER 40 YEARS AND I KNOW MISTAKES HAPPEN BUT A GOOD SERVICE DEPARTMENT WOULD HAVE NOT MISSED THIS OR WOULD HAVE REFUND THEIR MONEY. OH THEY DID OFFER TO GIVE THEM 1500.00 FOR IT IF THEY TRADED IT IN WHICH WAS REALLY 400.00 SINCE THEY ALREADY HAD 1100.00 IN IT. THERE IS NO WAY I WOULD EVER USE THIS SERVICE DEPARTMENT AGAIN OR BUY W VEHICLE FROM THEM THEY JUST TOOK ADVANTAGE OF A YOUNG COUPLE