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1717, North Akard Street, 75201, Dallas, Dallas County, US United States
contacts phone: +1 214-720-2020
website: www.accorhotels.com
larger map & directionsLatitude: 32.7856492, Longitude: -96.8017115
Calvin Witcher
::My doorman and valet experience was EXCELLENT! I specifically want to highlight two men -->> Brian and Chris. These guys were superb. They should be commended on the level of excellence and care they take with their position. Thank you so much for all you do and I look forward to returning.
Tanya Munoz
::I refuse to stay here again. The only reason I am giving any stars at all was because my room was clean and I was able to slightly relax prior to the horrible incident at this place. My neighbors were incredibly noisy. Granted, I cannot control others but people should have some courtesy. I was looking forward to a nice weekend visiting friends who live in the area. I chose The Fairmont over other hotels based off of their rating And good reputation. However, never again will I stay there. My sense of peace and faith in humanity are lost thanks to this place. I used valet as that's the option I felt was safest for my car. Huge mistake. Someone working valet decided it was a great idea to not only move my car from where it was supposed to be, but the terrible individual went through my car and stole a pair of shoes I had left in there. Everything I left in my car was tossed around. My car looked like it had been through the ringer. It smelled badly of marijuana as if they had taken refuge in my car to smoke. Despicable. When my boyfriend and I went to the car, we were on a search for it with another attendant and were in complete shock. We were only provided a refund for the parking. Ridiculous. I will not be sending any business here for work or pleasure. Good luck to the rest of you who opt to trust these people. They have yet to apologize for this disheartening experience. ****Update**** Never received a call from management! What poor service.
Shane Damico
::Fairmont Dallas provides a solid, snazzy historical hotel experience. From the moment you walk in till the moment you walk out they take care of you. Staff are everywhere and they are always friendly and knowledgeable. This is an especially excellent location for events.
Mia Jackson
::The Fairmont Dallas was awesome and I was impressed with the level of service I received. It was great from the time I arrived until the time I left. Room service was great...the food was good and the staff member who delivered, I believe her name was Camille, couldn't have been nicer. Great service all around from her. The room itself was a nice size, the bed was comfortable and the TV came with Google Chrome which I thought was cool. I called valet upon check out to get my car and everyone was attentive once I got outside and checked to make sure I had called. There ended up being some miscommunication about bringing my car around and to me the wait wasn't that long, but the valet apologized for the delay anyway and made sure I was credited back for parking, just goes to show they have a standard they want to keep in order to make their guests happy. I would definitely stay again, wish I could have stayed longer.
Dharshini Munesinghe
::A nice hotel we've stayed in. It's located at a convenient location if you need to do something in the downtown area. Parking is only valet but nothing to worry about. Rooms we nice. We got a free upgrade to a deluxe so that had more space and the staff was extremely friendly and helpful. We did enjoy our stay and will come back next time.