Facets Fine Handcrafted Jewelry in New York

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comments 5

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  Benedict Wensley

  :: 11 January 2018 17:34:21

  Great experience. Staff weren’t pushy but instead exceptionally helpful and knowledgable when asked. The ability to look at stuff closely really helps, as does the time go look at it.

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  Ribenium Hermos

  :: 10 January 2018 13:58:55

  I realize this review is an anomaly but I’m finally writing it because I have given them many chances /. Maybe they are great when they are about to make a ton of money on an engagement ring but for the average shopper the woman there is pretty snotty . Pieces fall apart - 4 experiences over 8 years and none good. stones came off 2 DIFFERENT necklaces one was a gift one was mine - I also bought earrings for my mother and I hadn’t noticed small gold plating worn/ dull chipped ? off - they wouldn’t take them back ! They said she must have slept in them or showered in them - but she hadn’t worn them it’s just that they had been mailed as a gift and then time passed before I got to return them - very snotty encounters all three times. Response to stone coming off my necklace (and luckily landing in my bra )... Again in condescending tone “. You probably sleep in the necklace ...” actually no I’ve only worn it a few times - They said they would put it back on for $60!! $60 to put wire through the stone and twist it? She said “well could you do it ? No you couldn’t “. Ok so they don’t stand behind the work of the pieces they commission. also , my brother in law bought quite an expensive bracelet for my sister - it was lost / slipped off first time she wore it - This can’t be a real complaint as perhaps she didn’t secure the clasp correctly ? but maybe clasp was faulty - anyhow , they’re not very pleasant people and needless to say ZERO of the four pieces of jewelry that my family members or I had are being worn now -

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  Peter Laumann

  :: 20 December 2017 17:14:45

  Had a custom engagement ring made here. Price and service were both great, and they made exactly what I wanted.

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  Bryan Coleman

  :: 27 October 2017 14:28:11

  I love these guys. Lenny is the best! We had my wifes wedding band made here. I created the rough design, and was able to work with them on practicality and functionality. My wife LOVES her ring. I highly recommend going here.

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  Bowen Jones

  :: 24 July 2017 09:09:02

  Throughout the entire experience of purchasing an engagement ring, I dealt personally with Irina. The customer service was above and beyond all of my expectations, always being professional and courteous. Time was given to answer any questions I had and explanations were thorough. The ring was delivered timely and represented all requirements I had wanted to make this purchase. The stone is flawless and is of high quality. I could not be more pleased with the entire experience. Thank you for being so helpful!