Extended Stay America - Raleigh - Cary - Harrison Ave. i Cary

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kommentar 5

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  tenyce dailey

  :: 28 April 2023 17:05:44

  This has the most amazing rooms, everything I need in a week stay was there I would most definitely go to this hotel again especially with the staff and there A1 customer service

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  Jeremiah Leonard

  :: 19 March 2023 22:42:03

  The absolute WORST hotel I have ever stayed at. DO NOT WAIST YOUR MONEY HERE AMERICA! The is extremely disrespectful and sarcastic. Particularly a female named Charlee. I had an issue with the room I was staying in; the smoke detector was beeping due to bad batteries. I asked Charlee if there was a way someone could fix it or just simply take out the old batteries. Her response "Who do you think is going to do that at this time!?" I replied, "How about you since you work here?" Then she retorted, "I was just going to switch your room since that would be easier." Her response to my, a paying customer's, issues was to be sarcastic and insult my intelligence. I don't appreciate that! I will never stay at this again until "Charlee" is fired. AND, I WANT A REFUND!

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  Richard Pajooh

  :: 21 September 2022 18:28:50

  Before I even arrived I had issues with the customer service I called a day prior to check my reservation. The front desk person could not find it, I asked to speak with a manager and she said “that’s what the manager said.” I asked again to speak with a manager and she hung up on me. I called back no one picked up. I called corporate and corporate had to call them to confirm my reservation. I was moving from another area and reserved the room weeks prior. Even the corporate person questioned the service here. I arrive and have been in the room for about four days. The place has major issues. One the cabinets, stove, appliances, and basically everything were covered in dust nothing was cleaned. Interior of cabinets are warped the vent over the stove is rusted the stove has a sticker saying “for ventilation purposes remember to open your window while cooking” well I can’t do that being the window is broken you can’t open it without it falling off the track. The p traps under the kitchen sink is completely corroded and is leaking. All the doors, trim, and furniture look like they were in a tornado and severely scratched and damaged. The microwave plate or glass you put your food on isn’t even for this microwave so it doesn’t spin, half the buttons don’t work, all the cabinets are damaged and inside are warped, bubbled and had dead bugs. I had to clean the place just to make it some what sanitary. Based off previous reviewed management keeps saying they will fix things well you haven’t done anything. This place is a major code violation and I work in construction, I will contact the city inspector cause whoever owns this place clearly does not care at all. The only thing I can say is the floors look somewhat new. I took photos and video because there are so many damages here I don’t know where to begin and don’t want to be dinged for their poor maintenance and lack of cleaniness. Also if you are on the bottom floor and the top floor has kids you can hear everything. The carpets outside is the main walkway are pancaked with dog hair and dirt. This is a disgrace. Do not stay here in town suites or any other place is better. For 400 to 500 a week you are not getting your monies worth. I have nothing positive to say about this place. Do not stay here if you value your health safety and expect some measure of cleanliness. I’d like to speak to corporate about this cause as someone who works in construction and real estate and customer service this place really needs to be shut down. Do not come here. For a few dollars more or even the same price anywhere else is better.

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  Erin Seto

  :: 13 June 2022 23:49:23

  The staff was friendly, but that was the only good thing I could say about the location. I booked through Expedia and I really should have done more research before picking this location. The building is seriously dated. I mean, it does NOT even have an elevator. The stairwells are located inside doorways that are hard to find. You can't even get to any of the rooms through the lobby without going up a flight of stairs. This is not handicap friendly. And definitely not luggage friendly. I ended up leaving a bunch of stuff in my car. We also had to park our car where we could see it. The place had bad vibes. Saturday morning, I went out to get some things from my car and there was an entire case of empty beer bottles by the trashcan at the front door. It smelt like someone had a drunken party in the parking lot. The day we checked in, our bathroom light was so dim it was hard to see. The photo doesn't do it justice, but every time I needed to use the bathroom or shower I had to use my phone's flashlight to see. The maintenance guy said there was no bulbs to fix it and "ordered" a replacement. That was a disappointment all weekend. We got a suite to try and save money by eating at the hotel instead of dining out. But there was no pots/pans, plates, or utensils. And the stove was so dated I was afraid I might blow myself up turning it on. Even the microwave smelt weird. The bed at least had a mattress cover on it so there was no bed bugs that I could see, but it was not a restful weekend. The hallways smelt like weed. And there wasn't much help from management after the trip besides a half-hearted "sorry". DO NOT BOOK HERE UNLESS YOU WANT TO WASTE $100/DAY.

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  Ahmad Eid

  :: 11 December 2021 08:09:04

  This hotel deserves way better reviews! I'll start by praising how great all the staff are, especially Comfort & Paige. They're always helpful and friendly regardless of the time or day. Regarding the hotel itself; it's walking distance to many fast foods, gas station and a Bass Pro Shop. Quiet. The fridge is great, keeps the food nice and cold, the stove is also great, but the oven is little weak (I'll get over it). Regarding bugs, clean up after yourself the maids are hard working ladies, not your mothers!