Extended Stay America - Austin -Downtown 6th St. in Austin

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comments 5

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  Isabel Martinez

  :: 30 May 2018 08:09:00

  You have to pay for daily parking. TEN DOLLARS PER DAY. As soon as you walk in it smells weird. As per our room there was a cockroach in the kitchen and the shower head holder was broken you had to hold the shower head. Very uncomfortable showering like that. When we walked in we were promised someone is at the front desk at all hours to answer questions and help with anything. When we called later at about 12 midnight no one answered the front desk and no one was at the front counter. Also one of my towels had a brown small stain on it, defiantly not clean.

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  chetan anand

  :: 28 May 2018 10:34:52

  Location of the hotel is excellent with all the restaurants and nightlife on walking distance, the prices are reasonable. The hotel itself can be improved, we got a room in which carpet was somewhat sticky and the whole room had a faint smell of wet clothes, the breakfast provided was just powerbars and coffee.

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  J. Tanner Porter

  :: 26 April 2018 19:13:19

  It's a decently nice place. Felt safe and clean for the most part. WiFi is terrible though

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  vanessa perez

  :: 11 April 2018 11:53:47

  AVOID THIS HOTEL !!! I had a horrible experience since the moment we arrived. We booked a room for Saturday, and as we arrived we were given a room that was dirty. Blankets were on the floor and no towels were provided in the restroom. I spoke with the front desk about this and they told us that room was out of service and we were given another room. The next room we had smelled bad and drawers were constantly opening because the latch was not working. The next day we checked out before 11 am to later on find out we were charged $53 dollars extra. We then called to see why we were charged and they accused us of stealing their towels and a blanket. I explained that we did not take anything and that if theirs any possibility of a mistake. They said nothing could be done about the issue because they go based on room service report which i find to be very disappointing. How are customers supposed to know what is in the room and how much of everything is supposed to be in the room. We will never come back to this hotel and i recommend that if you go make sure you take pictures of your room before getting there and after leaving.

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  Amber Paul

  :: 18 March 2018 11:15:14

  Don't stay here. Supposed to be a refrigerator in the room. Microwave doesn't work, tub peeling, no soap or shampoo in the room. Shower was not clean. Was here for 2 days for sxsw. Did clean room or change out towels. No cable. Matter of fact no channels came in. Called front desk was told to jiggle the cord. And nope that didn't work. Very disappointed with this extended stay. I don't recommend staying here